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- Tasks: Investigate and triage customer issues, ensuring defects reach the engineering team.
- Company: Dynamic SaaS company in Newcastle upon Tyne with a focus on collaboration.
- Benefits: Hybrid work environment promoting well-being and teamwork.
- Why this job: Join us to deliver integrated solutions and grow with Klipboard.
- Qualifications: Strong troubleshooting skills and understanding of application stack required.
- Other info: Exciting opportunity to contribute to a growing company.
The predicted salary is between 28800 - 43200 £ per year.
A SaaS company in Newcastle upon Tyne is seeking an L3 Software Support Engineer. The role involves investigating and triaging customer-reported issues to ensure genuine defects are forwarded to the engineering team. An understanding of the application stack and strong troubleshooting skills are essential. The work environment is hybrid, promoting collaboration and well-being among team members. Join us in delivering integrated business solutions and contribute to our growth as we evolve into Klipboard.
Hybrid L3 Software Support Engineer in Newcastle upon Tyne employer: Klipboard
Contact Detail:
Klipboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid L3 Software Support Engineer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at local meetups. They can give you the inside scoop on the company culture and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life examples where you've solved complex issues, as this will show you're ready to tackle customer-reported problems head-on.
✨Tip Number 3
Show your passion for the role! When you get the chance to chat with the hiring team, express your enthusiasm for software support and how you can contribute to their mission of delivering integrated business solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Klipboard.
We think you need these skills to ace Hybrid L3 Software Support Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your troubleshooting skills and understanding of the application stack. We want to see how your experience aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the L3 Software Support Engineer role and how you can contribute to our team at StudySmarter. Keep it personal and engaging!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer-reported issues in the past. We love seeing real-life scenarios where you’ve triaged problems and worked towards solutions—this shows us you’re ready for the challenges ahead!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Klipboard
✨Know Your Stuff
Make sure you have a solid understanding of the application stack mentioned in the job description. Brush up on your troubleshooting skills and be ready to discuss specific issues you've resolved in the past. This will show that you're not just familiar with the tech, but that you can also think critically about problems.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate how you would handle customer-reported issues. Think of examples from your previous experience where you triaged problems effectively. This will help you showcase your analytical skills and your ability to work under pressure.
✨Emphasise Collaboration
Since the role promotes a hybrid work environment, highlight your experience working in teams, whether remotely or in-person. Share examples of how you've collaborated with engineering teams to resolve defects, as this will show that you value teamwork and communication.
✨Show Enthusiasm for Growth
Express your excitement about joining a company that's evolving into Klipboard. Research the company's mission and values, and be prepared to discuss how you can contribute to their growth. This will demonstrate your commitment and alignment with their goals.
