At a Glance
- Tasks: Support customers via email, chat, and phone while resolving issues and enhancing the product.
- Company: Join Klipboard, a dynamic company focused on eCommerce solutions.
- Benefits: Flexible hybrid work, competitive pay, and opportunities for growth.
- Other info: Ideal for team players who thrive in a collaborative environment.
- Why this job: Be a customer champion and make a real difference in users' experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Klipboard is seeking a proactive customer support specialist to assist users of Autowork e Commerce and Autowork Go.
You will handle queries via email, chat, and phone, resolving first-line issues and coordinating with product owners for enhancements.
You’ll set up new customer websites, provide basic training, and assist with keeping the product catalogue up to date.
The role suits a team player who can work independently in a hybrid setup.
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Hybrid SaaS Support Analyst - Customer Champion in Macclesfield employer: Klipboard
Klipboard is an exceptional employer that fosters a dynamic and inclusive work culture, offering a flexible hybrid work policy that allows employees to balance their professional and personal lives effectively. With a strong emphasis on employee growth, Klipboard encourages continuous learning and collaboration, providing opportunities to work with cutting-edge AI technologies in a supportive environment. Located in the UK, employees benefit from being part of a global team that values diversity and innovation, making it a rewarding place to develop your career as an Applied AI Engineer.
