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For Companies At a Glance
- Tasks: Handle customer complaints and ensure resolutions meet regulatory standards.
- Company: Leading tech company in Leeds with a focus on customer satisfaction.
- Benefits: Supportive environment, professional growth opportunities, and competitive salary.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Experience in complaint handling, especially in FCA-regulated settings.
- Other info: Join a dynamic team committed to excellence in customer service.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology company in Leeds is looking for a skilled complaints handler. You will take ownership of customer complaints, ensuring resolutions meet regulatory standards while delivering exceptional customer service. Ideal candidates will have prior complaint handling experience, especially in an FCA regulated business, and confidence in decision-making. This onsite role offers a supportive environment committed to customer satisfaction and includes opportunities for professional growth.
Responsibilities
- Take ownership of customer complaints and manage end-to-end resolution.
- Ensure resolutions meet applicable regulatory standards and internal policies.
- Provide clear documentation of the complaint, actions taken, and final outcome.
- Communicate with customers to manage expectations and deliver a high standard of service.
- Collaborate with relevant teams to investigate and resolve complex issues.
Qualifications
- Experience in complaint handling, preferably within an FCA-regulated environment.
- Strong decision-making skills with the ability to make sound judgments under pressure.
- Excellent communication and customer service skills.
FCA-Regulated Complaints Specialist — Onsite Leeds employer: Klipboard
Contact Detail:
Klipboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FCA-Regulated Complaints Specialist — Onsite Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at FCA-regulated companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common complaint handling scenarios. We recommend role-playing with a friend or using online resources to sharpen your skills. The more confident you are, the better you'll perform!
✨Tip Number 3
Showcase your decision-making skills during interviews. Use examples from your past experience where you successfully resolved complaints under pressure. This will demonstrate your ability to handle the role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace FCA-Regulated Complaints Specialist — Onsite Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaint handling, especially in FCA-regulated environments. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your decision-making skills can benefit us at StudySmarter. Keep it concise but impactful!
Showcase Your Communication Skills: Since this role involves a lot of communication with customers, make sure your application reflects your excellent communication skills. Use clear and professional language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Klipboard
✨Know Your FCA Regulations
Make sure you brush up on the FCA regulations relevant to complaints handling. Understanding these will not only show your expertise but also demonstrate your commitment to compliance, which is crucial for this role.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully resolved customer complaints, especially in an FCA-regulated environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your decision-making skills.
✨Practice Clear Communication
Since excellent communication is key, practice explaining complex issues in simple terms. You might be asked to role-play a scenario during the interview, so being able to articulate your thoughts clearly will set you apart.
✨Show Your Customer-Centric Approach
Be ready to discuss how you prioritise customer satisfaction in your complaint handling. Share examples of how you've gone above and beyond to ensure a positive outcome for customers, as this aligns with the company's values.
