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- Tasks: Investigate and triage complex customer issues, ensuring only genuine software defects are raised.
- Company: Klipboard offers integrated trading solutions globally, with a focus on innovation and collaboration.
- Benefits: Enjoy a flexible hybrid work policy, promoting work-life balance and well-being.
- Why this job: Join a dynamic team that values diversity and fosters a culture of collaboration and growth.
- Qualifications: No specific experience required; passion and transferable skills are valued.
- Other info: We encourage applications from all backgrounds, even if you don't meet every requirement.
The predicted salary is between 28800 - 43200 £ per year.
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\”At Klipboard we\’ve introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.\”
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.
We’re looking for a skilled and pragmatic L3 Software Support Engineer to join our global R&D group. Your primary mission is to investigate and triage complex customer-reported issues before they are routed to the core engineering workstream. You\’ll act as a first line of technical defence for our developers, ensuring only genuine software defects get raised for engineering effort.
This role requires a deep understanding of our application stack, the ability to distinguish between software bugs and configuration/setup issues, and the confidence to work closely with support and engineering teams. Your work protects engineering capacity, reduces false positives, and improves the quality of inputs into the development cycle.
Development Team Culture
- Hybrid working pattern (3 office / 2 home)
- Collaboration with Support, QA, and Development
- Emphasis on well-being and health & safety
Key Responsibilities
- Triage complex customer issues with a structured, investigative approach
- Analyse logs, database queries, and configurations to determine root causes
- Identify whether issues are bugs, user/configuration errors, or expected behaviour
- Provide clear, technical explanations and documentation for internal tracking
- Collaborate with Product and Support to ensure consistent customer messaging
- Reduce noise for developers by filtering out invalid bugs
- Reproduce and document verified defects clearly for developer intake
- Contribute to knowledge base articles and reusable diagnostic guides
Core Technical
Skills, Knowledge and Experience:
- Understanding of the ERPOne application and its architectural components
- Exposure to KCML (our proprietary configuration language) or a willingness to learn
- Familiarity with DeJavu or similar test automation frameworks
Problem Solving & Investigative Approach
- A structured thinker with attention to detail
- Experience troubleshooting production systems
- Strong root cause analysis skills
- Comfortable creating or modifying automated tests in DeJavu to confirm defects or validate fixes
Collaboration & Communication
- Excellent communicator, both written and verbal
- Capable of translating technical findings into clear actions or non-issues
- Works well under ambiguity, quickly assessing unknowns
Bonus Skills
- Prior experience in L3 support or technical escalation teams
- Background in QA, support engineering, or consulting
- Knowledge of enterprise configuration practices
Company Info
You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we\’ve introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.\”
Equal Opportunities
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other\’s differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!
To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Job function
Business Development and Sales
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Industries
Software Development
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L3 Analyst employer: Klipboard
Contact Detail:
Klipboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L3 Analyst
✨Tip Number 1
Familiarise yourself with Klipboard's software and services. Understanding their ERP/SaaS solutions will not only help you in the interview but also demonstrate your genuine interest in the company and its products.
✨Tip Number 2
Brush up on your problem-solving skills, especially in troubleshooting production systems. Being able to showcase your analytical thinking during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with collaboration and communication. Since the role involves working closely with support and engineering teams, highlighting your ability to translate technical findings into clear actions will be beneficial.
✨Tip Number 4
Show enthusiasm for the hybrid work model. Klipboard values a balanced work environment, so expressing your adaptability to both office and remote work can resonate well with the hiring team.
We think you need these skills to ace L3 Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the L3 Analyst position at Klipboard. Understand the key responsibilities and required skills, such as triaging customer issues and collaborating with support and engineering teams.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the requirements of the L3 Analyst role. Emphasise your problem-solving abilities, technical communication skills, and any experience in L3 support or QA.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to analyse complex issues and communicate effectively with technical teams.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the L3 Analyst position.
How to prepare for a job interview at Klipboard
✨Understand the Application Stack
Make sure you have a solid grasp of Klipboard's application stack. Familiarise yourself with its architectural components and how they interact. This knowledge will help you effectively triage customer issues during the interview.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your problem-solving abilities. Be ready to discuss past experiences where you successfully identified root causes of complex issues, especially in production systems. Use specific examples to illustrate your structured thinking and attention to detail.
✨Communicate Clearly
Effective communication is key for this role. Practice explaining technical concepts in simple terms, as you'll need to translate findings into clear actions. During the interview, focus on being concise and articulate in your responses.
✨Show Willingness to Learn
Klipboard values adaptability and a willingness to learn new technologies. Highlight any experience you have with learning new tools or languages, such as KCML or DeJavu. Express your enthusiasm for expanding your skill set in the context of the role.
