At a Glance
- Tasks: Drive customer success and build strong relationships to ensure clients thrive with our solutions.
- Company: Join Klipboard, a global leader in integrated ERP solutions for the distributive trade.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace committed to empowering all employees.
- Why this job: Be a key player in transforming customer experiences and driving business success.
- Qualifications: Experience in customer success or account management with strong relationship-building skills.
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.
Now we're looking for a Customer Success Manager to take ownership of a portfolio of customers and become a strategic partner in their long-term success. This isn't a role focused on firefighting or account maintenance—it's about delivering measurable value, driving adoption, reducing risk, and helping customers achieve their goals.
As a Customer Success Manager, you'll be at the heart of the customer journey, ensuring our customers realise the full value of Klipboard's ERP and SaaS solutions. You'll work closely with Product, Support, Professional Services, and Sales teams to create an outstanding customer experience and make a tangible impact on customer retention and growth.
- Owning customer relationships and driving successful business outcomes
- Helping customers maximise adoption and value from our solutions
- Identifying risks early and leading proactive recovery plans
- Supporting renewals, retention, advocacy, and growth opportunities
- Collaborating cross-functionally to continuously improve the customer experience
Experience in Customer Success, Account Management, or a customer-facing SaaS role
Strong relationship-building and stakeholder management skills
Commercial awareness and an ability to connect customer activity to business value
Confidence working with customer insights, data, and CRM platforms
Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture.
If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement.
CSM Manager in Hungerford employer: Klipboard
Klipboard is an exceptional employer that fosters a dynamic and inclusive work culture, offering a flexible hybrid work policy that allows employees to balance their professional and personal lives effectively. With a strong emphasis on employee growth, Klipboard encourages continuous learning and collaboration, providing opportunities to work with cutting-edge AI technologies in a supportive environment. Located in the UK, employees benefit from being part of a global team that values diversity and innovation, making it a rewarding place to develop your career as an Applied AI Engineer.
StudySmarter Expert Advice🤫
We think this is how you could land CSM Manager in Hungerford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Klipboard. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Klipboard before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CSM Manager in Hungerford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Klipboard:Your cover letter is your chance to shine! Tell us why you want to work at Klipboard specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Klipboard!
How to prepare for a job interview at Klipboard
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
