At a Glance
- Tasks: Manage UK accounts, build relationships, and drive customer satisfaction and business growth.
- Company: Join Klipboard, a forward-thinking company with a flexible hybrid work culture.
- Benefits: Enjoy a balanced work-life with competitive salary and professional development opportunities.
- Other info: Diverse and inclusive workplace that values creativity and innovation.
- Why this job: Make a real impact by enhancing customer experiences and driving revenue growth.
- Qualifications: Sales experience in software solutions and strong commercial awareness required.
The predicted salary is between 45000 - 55000 € per year.
At Klipboard we have introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.
As an Account Manager, you will strategically manage a portfolio of UK-based accounts as part of the UKI Account Management Team. Serving as the commercial point of contact for your customers, you will be responsible for building strong, long-term relationships that drive customer satisfaction, business growth, and effective expansion of our solutions. This role requires close coordination with both internal and external stakeholders to understand client needs, identify opportunities, and deliver solutions that meet or exceed expectations. You will also play a key role in supporting the wider Account and Commercial Management function through collaboration, customer experience management and sales targets.
Key Responsibilities- Customer Relationship Management
- Serve as the commercial point of contact for a defined portfolio of customers across all regions.
- Build, strengthen, and maintain relationships with key stakeholders, including operational leaders, senior management, and commercial decision makers.
- Ensure customers are fully informed about new product updates, new releases, and value-added services to maximise expansion and ROI.
- Work cross-functionally with internal teams to anticipate and meet customer needs, ensuring smooth service delivery and a consistent customer experience.
- Sales & Revenue Growth
- Achieve or exceed annual revenue targets through proactive management of your commercial account base.
- Identify, develop, and close new business opportunities within existing accounts, with a focus on cross-sell, up-sell growth and Key Partners.
- Manage customers commercial and revenue activities to maximise value across all customer tiers.
- Develop structured outreach strategies, supported by CRM cadences, to ensure consistent engagement and pipeline development.
- Prepare quotations, follow up on proposals, and manage the end-to-end sales process for assigned opportunities.
- Account Planning & Reporting
- Maintain accurate and timely CRM records, including pipeline updates, forecasting, and regular reporting.
- Build detailed account plans outlining relationship structures, growth opportunities, competitive risks, and strategic priorities.
- Map customer organisations to identify additional stakeholders, sister companies, or partner businesses that could unlock broader commercial opportunities.
- Customer Experience & Issue Resolution
- Act as the customer advocate internally by triaging issues and ensuring they are routed to the correct teams for resolution.
- Where necessary, working closely with the Customer Success Team to maintain and enhance customer sentiment.
- Support customers through challenges, escalating where necessary to ensure rapid and effective outcomes.
- Collaborate with internal teams (Support, Product, Finance, Operations) to help drive continuous improvements in customer satisfaction and retention.
- Cross-Functional Support
- Work closely with wider Sales and Account Management teams to align strategies and deliver a unified customer experience.
- Respond to inbound sales enquiries and qualify leads against agreed KPIs.
- Assist with escalations, renewal processes, and strategic initiatives to drive value across the entire customer journey.
- Support broader commercial objectives by contributing to product feedback loops, market insights, and internal enablement activities.
- Strong commercial awareness in all areas.
- Experience of working in sales within a software solution sales environment.
- Technical understanding from an application and technology perspective.
- Demonstrate success in a similar role.
- Demonstratable Sales acumen in a commercial environment.
- Knowledge of KCS applications in the Distributor sector.
- Knowledge of the general ERP sector.
- Appreciation for all products and services within the Klipboard offering.
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
Commercial Manager employer: Klipboard
At Klipboard, we pride ourselves on being an excellent employer by fostering a flexible hybrid work culture that promotes work-life balance and collaboration. Our commitment to employee growth is evident through our supportive environment, where team members are encouraged to build strong relationships and drive business success while enjoying the benefits of remote work. With a focus on diversity and inclusion, we create a workplace where every individual can thrive and contribute to innovative solutions for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that Commercial Manager role.
✨Tip Number 2
Prepare for those interviews! Research Klipboard inside out—know their products, values, and recent news. We want to show them we’re not just another candidate; we’re genuinely interested in what they do.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We can nail down our answers to common questions and get comfortable talking about our experience in sales and customer relationship management.
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a thank-you email to express our appreciation. It’s a great way to keep us on their radar and show that we’re keen on the role.
We think you need these skills to ace Commercial Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Commercial Manager role. Highlight your experience in managing accounts and building relationships, as this is key for us at Klipboard.
Showcase Your Sales Skills:We want to see your sales acumen shine through! Include specific examples of how you've achieved or exceeded revenue targets in previous roles. Numbers speak volumes!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Avoid jargon unless it’s relevant!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Klipboard
✨Know Your Accounts
Before the interview, dive deep into Klipboard's existing accounts and understand their needs. Familiarise yourself with their products and services, and think about how you can enhance customer relationships and drive growth. This will show your genuine interest and readiness to contribute.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully managed accounts or closed deals. Highlight your sales acumen and how you've achieved or exceeded targets. This will demonstrate your capability to thrive in a commercial environment.
✨Emphasise Collaboration
Since the role involves working cross-functionally, be ready to discuss how you've collaborated with different teams in the past. Share instances where your teamwork led to improved customer satisfaction or successful project outcomes, showcasing your ability to work well with others.
✨Ask Insightful Questions
Prepare thoughtful questions about Klipboard's approach to customer experience and account management. Inquire about their hybrid work policy and how it impacts team dynamics. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
