Commercial Engagement Manager

At Klipboard, we’ve introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

We are looking for a strategic and results-oriented Commercial Success Manager to lead initiatives that strengthen engagement with our customers throughout the commercial lifecycle. In this role, you’ll work across Sales, Marketing, and Customer Success to optimize how we communicate value, accelerate lead generation and deal volumes, with a focus on revenue growth and retention.

• Design and execute commercial engagement strategies that support sales pipeline development, deal acceleration, and customer portfolio expansion.
• Collaborate with Sales and Marketing to create tailored campaigns, product sales enablement materials, and messaging frameworks for key customer segments.
• Partner with Sales/Customer Success to identify expansion opportunities and support upsell/cross-sell efforts through targeted outreach and content.
• Use CRM and engagement platforms to build and automate customer journey touchpoints (email sequences, QBR content, win-back/nurture campaigns) alongside sales enablement.
• Build an internal engagement program for Klipboard showcasing the X-Sell portfolio to educate and inspire supporting knowledge transfer.
• Lead commercial engagement programs for key accounts, user groups, workshops, and executive briefings.
• Analyse engagement metrics (conversion rates, campaign effectiveness, customer health) and continuously improve tactics based on performance.
• Serve as a bridge between commercial teams and product/marketing to ensure customer needs are reflected in go-to-market strategies.

• 4–8 years of experience in sales enablement, customer engagement, commercial operations, Go-to-Market or a related role within a B2B environment.
• Strong understanding of sales processes, account management, and customer lifecycle management.
• Proven experience driving commercial outcomes through cross-functional collaboration.
• Excellent communication and storytelling skills, both written and verbal.
• Proficiency with CRM (e.g., Salesforce), marketing automation (e.g., HubSpot), and customer engagement tools.
• Analytical mindset with the ability to interpret data and apply insights to improve engagement strategies.

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other’s differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognise the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferable skills, we would love to hear from you!