At a Glance
- Tasks: Drive customer success and build strong relationships to ensure clients thrive with our solutions.
- Company: Join Klipboard, a global leader in ERP and SaaS solutions for the distributive trade.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Exciting time to join as we rebrand and expand globally.
- Why this job: Be a key player in enhancing customer experiences and driving business outcomes.
- Qualifications: Experience in customer success or account management with strong relationship-building skills.
The predicted salary is between 42750 - 52250 £ per year.
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.
Now we're looking for a Customer Success Manager to take ownership of a portfolio of customers and become a strategic partner in their long-term success. This isn't a role focused on firefighting or account maintenance - it's about delivering measurable value, driving adoption, reducing risk, and helping customers achieve their goals.
Why This Role?
As a Customer Success Manager, you'll be at the heart of the customer journey, ensuring our customers realise the full value of Klipboard's ERP and SaaS solutions. You'll work closely with Product, Support, Professional Services, and Sales teams to create an outstanding customer experience and make a tangible impact on customer retention and growth.
Key Responsibilities
- Owning customer relationships and driving successful business outcomes
- Helping customers maximise adoption and value from our solutions
- Identifying risks early and leading proactive recovery plans
- Delivering strategic business reviews focused on outcomes and ROI
- Acting as the voice of the customer across the organisation
- Supporting renewals, retention, advocacy, and growth opportunities
- Collaborating cross-functionally to continuously improve the customer experience
What We're Looking For
- Experience in Customer Success, Account Management, or a customer-facing SaaS role
- Strong relationship-building and stakeholder management skills
- Commercial awareness and an ability to connect customer activity to business value
- A proactive, consultative, and outcome-driven approach
- Confidence working with customer insights, data, and CRM platforms
- Someone who takes ownership, solves problems, and drives continuous improvement
Equal Opportunities
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don't meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!
Customer Success Manager in Bradford employer: Klipboard. Kerridge Commercial Systems (kcs)
Klipboard is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. As a Customer Success Manager, you'll be part of a global team dedicated to delivering high-performance ERP solutions, with opportunities for meaningful impact on customer success and retention. With a commitment to diversity and inclusion, Klipboard fosters an environment where every voice is valued, making it an ideal place for those seeking a rewarding career in the tech industry.
Contact Details:
Klipboard. Kerridge Commercial Systems (kcs) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Klipboard. Kerridge Commercial Systems (kcs). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Klipboard. Kerridge Commercial Systems (kcs) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Klipboard. Kerridge Commercial Systems (kcs):Your cover letter is your chance to shine! Tell us why you want to work at Klipboard. Kerridge Commercial Systems (kcs) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Klipboard. Kerridge Commercial Systems (kcs)!
How to prepare for a job interview at Klipboard. Kerridge Commercial Systems (kcs)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
