Klipboard UK is seeking an experienced IT Helpdesk Manager to lead the support team, drive service quality and ensure SLA performance across global customers. You will mentor staff, manage escalations and coordinate with cross-functional teams to deliver proactive service improvements.
The role requires strong ITIL knowledge, SQL/ERP familiarity, and a proactive, communication-driven leadership style in a hybrid UK-based setup.
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Support Team Lead | Hybrid Work & AI-Driven Support employer: Klipboard group
Klipboard is an exceptional employer that champions a flexible hybrid work policy, allowing employees to enjoy the best of both office collaboration and remote comfort. With a strong commitment to diversity, equity, and inclusion, Klipboard fosters a vibrant work culture that encourages continuous learning and innovation, providing ample opportunities for professional growth in the rapidly evolving fields of AI and automation. Joining our team means being part of a global company that values your unique contributions while empowering you to thrive in a supportive environment.
