At a Glance
- Tasks: Provide top-notch technical support and manage cloud technologies for global clients.
- Company: Join Klipboard, a global leader in ERP solutions with a flexible hybrid work culture.
- Benefits: Enjoy a balanced work-life with remote options, competitive salary, and growth opportunities.
- Other info: Be part of a dynamic team in a fast-paced environment with excellent career progression.
- Why this job: Dive into advanced tech and make a real difference in customer experiences.
- Qualifications: Experience with Microsoft technologies and a passion for learning about AI and cloud solutions.
The predicted salary is between 40000 - 50000 € per year.
At Klipboard, we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.
Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement.
We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers, which is always supported by strong human insight and communication.
We are seeking a 3rd Line Support Engineer to join our dynamic team and provide exceptional technical support to a global client base. This role offers the opportunity to transition from traditional IT solutions to advanced cloud and security technologies. The successful candidate will have an excellent base of experience and knowledge with traditional Microsoft technologies such as Windows Server, Active Directory, Group Policy and Microsoft 365, and experience managing Azure resources.
The successful candidate will then work with the latest Microsoft services, developing expertise in areas such as:
- Microsoft Sentinel
- Privileged Identity Management
This position involves operating in a fast-paced MSP environment to ensure the availability, performance, and security of customers’ cloud workloads.
Key Responsibilities
- Provide high-quality support for incidents and service requests raised through our Service Desk, working with technologies such as Active Directory, Entra DS, Group Policy, InTune, Exchange Online, Windows Server, and Remote Desktop Services/Azure Virtual Desktop.
- Respond to monitoring alerts for Microsoft Azure IaaS/PaaS/SaaS services, network connectivity, and Microsoft 365 services to proactively address potential issues.
- Investigate and resolve security alerts for Microsoft 365 users and Azure workloads, addressing concerns like user security.
3rd Line Engineer - Support in London employer: Klipboard group
Klipboard is an exceptional employer that champions a flexible hybrid work policy, allowing employees to enjoy the best of both worlds with three days in the office and two days working from home. Our vibrant work culture fosters collaboration and innovation, while our commitment to employee growth through exposure to cutting-edge technologies like AI and cloud solutions ensures that you will continually develop your skills in a supportive environment. With a diverse global presence and a mission to empower businesses in the distributive trade, Klipboard offers a unique opportunity to make a meaningful impact while advancing your career.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Engineer - Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for the interview by researching Klipboard and its tech stack. Familiarise yourself with their products and services, especially around Microsoft technologies. We want to see your enthusiasm and knowledge shine through!
✨Tip Number 3
Practice common interview questions and technical scenarios related to 3rd Line Support. We recommend doing mock interviews with friends or using online platforms to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace 3rd Line Engineer - Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Engineer role. Highlight your experience with Microsoft technologies and any relevant cloud or security skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about working at Klipboard and how your skills can help us deliver top-notch support. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've tackled technical challenges. We’re all about finding solutions, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Klipboard!
How to prepare for a job interview at Klipboard group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies like Windows Server, Active Directory, and Azure. Be ready to discuss your experience with these tools and how you've used them in past roles. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in a fast-paced environment. Think about times when you resolved incidents or service requests efficiently. This will demonstrate your ability to think on your feet and provide high-quality support.
✨Embrace Change and Innovation
Klipboard values curiosity and adaptability, especially regarding AI and emerging technologies. Be ready to discuss how you've embraced new tech in your previous roles and how you see it impacting the future of IT support. This shows you're aligned with their mission of continuous improvement.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the team dynamics, the hybrid work policy, or how Klipboard integrates AI into their solutions. This not only shows your interest in the role but also helps you gauge if the company culture is the right fit for you.
