At a Glance
- Tasks: Support customers by scheduling installations and resolving issues quickly.
- Company: Join RAM Tracking, a leader in vehicle tracking solutions, in a dynamic growth phase.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Other info: Diverse and inclusive workplace that values creativity and innovation.
- Why this job: Make a real impact on customer satisfaction and retention in a tech-driven company.
- Qualifications: 3 years in customer support, strong problem-solving skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
RAM Tracking, a leading provider of vehicle tracking and field service management solutions, is currently seeking a Customer Success Executive to join our growing team in Leeds. This position is fully office-based (5 days per week). Following our acquisition by Klipboard (formerly KCS) in February, we’re entering a new and exciting phase of growth. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America, this is a unique opportunity to join a dynamic, forward‑thinking organization.
As a Customer Success Executive, you will be responsible for booking installation work with our UK‑wide engineer base, ensuring a positive customer experience by providing proactive support, building strong client relationships, and addressing any challenges effectively and professionally. You’ll play a key role in customer retention and operational success.
Key Responsibilities- Coordinate with partners and subcontractors to schedule service and installations.
- Troubleshoot and resolve customer issues with urgency, aiming for first‑contact resolution.
- Respond to customer inquiries through various channels, including phone and email.
- Accurately process equipment and accessory orders.
- Maintain detailed and accurate case documentation in internal systems.
- Manage daily case volume and ensure consistent follow‑up.
- Handle channel escalations efficiently and professionally.
- Maintain up‑to‑date knowledge of all RAM products, solutions, and subscriptions.
- Provide internal support to departments including Sales, Implementation, Tech Support, Finance, and Logistics & Returns.
- Oversee order response times and manage installation lead times.
- Support customer retention through effective communication and relationship building.
- Work closely with the customer support manager and other members of the team.
- Prioritise workload based on customer demands under the direction of your line manager.
- Minimum 3 years of experience in customer support or administrative roles, preferably in a tech or software support environment.
- Strong problem‑solving skills with the ability to deliver quick and effective resolutions.
- Excellent verbal and written communication skills, with the ability to clearly explain technical processes to non‑technical users.
- Demonstrated experience in building and maintaining customer relationships.
- Highly organised and self‑motivated, with the ability to work independently.
- Collaborative team player with a positive, proactive attitude.
- Experience using Salesforce is considered a strong asset.
- Bilingual language skills (French or Spanish) are considered a strong asset.
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognise the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and spark innovation.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you.
Customer Advisor in Leeds employer: Klipboard group
RAM Tracking is an exceptional employer that fosters a dynamic and inclusive work environment in Leeds, where employees are empowered to thrive and innovate. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members can advance their careers while contributing to our exciting phase of expansion. Join us to be part of a forward-thinking organisation that values diversity and prioritises a positive customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at RAM Tracking on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Executive role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations, especially those that require quick problem-solving and effective communication.
✨Tip Number 3
Show your passion for customer success! During interviews, share examples of how you've built strong relationships with customers in the past and how you’ve gone above and beyond to ensure their satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our dynamic team at RAM Tracking.
We think you need these skills to ace Customer Advisor in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer support. We want to see how your skills align with the role of a Customer Success Executive, so don’t hold back on showcasing your problem-solving abilities!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect how you’d communicate with clients.
Highlight Your Organisational Skills:Being organised is key in this role, so make sure to mention any experience you have managing multiple tasks or projects. We love seeing candidates who can juggle responsibilities while maintaining attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Klipboard group
✨Know the Company Inside Out
Before your interview, take some time to research RAM Tracking and its recent acquisition by Klipboard. Understanding their products, services, and company culture will help you tailor your responses and show genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As a Customer Success Executive, you'll need to demonstrate strong problem-solving abilities. Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. This will highlight your capability to handle challenges effectively.
✨Practice Clear Communication
Since excellent verbal and written communication skills are crucial for this role, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend to ensure you can convey your thoughts clearly and confidently.
✨Emphasise Relationship Building
Building strong client relationships is key to customer retention. Think of specific instances where you've successfully nurtured customer relationships in previous roles. Be ready to discuss how you can apply those skills at RAM Tracking to enhance customer satisfaction.
