At a Glance
- Tasks: Manage client relationships and ensure seamless project delivery in healthcare and life sciences.
- Company: Join a diverse and inclusive team at a leading marketing agency.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a real impact in healthcare while collaborating with creative and strategic teams.
- Qualifications: 5+ years in client service, preferably in healthcare or life sciences.
The predicted salary is between 75000 - 85000 £ per year.
About Our Client Services Craft
Our Client Services Craft ensures strong partnerships and seamless delivery across engagements. This craft connects strategy, execution, and relationships. Teams focus on alignment, clarity, and accountability. Their work drives successful outcomes for clients and internal teams.
The Senior Account Manager supports client relationships and day-to-day delivery across healthcare and life sciences accounts in the UK. This role partners with Strategy, Creative, Medical, Project Management, and Production teams to keep work moving with clarity, accuracy, and strong client service. The Senior Account Manager helps manage timelines, scopes, budgets, client communications, and regulatory review processes while supporting high-quality delivery across projects.
What You'll Do
- Manage day-to-day client communications, status meetings, actions, and follow-ups across healthcare or pharmaceutical account work.
- Coordinate cross-functional delivery with Strategy, Creative, Medical, Project Management, and Production teams to keep projects on brief, on time, and on scope.
- Support scopes, estimates, timelines, budgets, and change requests in partnership with Project Management and account leadership.
- Prepare client-facing materials, meeting agendas, contact reports, status updates, and project documentation with clear next steps.
- Track project risks, feedback, approvals, and regulatory review requirements to support compliant, high-quality delivery.
Qualifications
- 5+ years of client service experience in an advertising/marketing agency environment with ownership of day-to-day client relationships.
- 2+ years of pharmaceutical, healthcare or life sciences experience with exposure to Medical, Legal, and Regulatory review processes.
- Experience managing multi-channel project delivery across digital, social, CRM, print, presentation, or campaign deliverables.
- Experience preparing client-facing status reports, meeting notes, timelines, estimates, or scope documentation for active accounts.
- Demonstrated experience coordinating cross-functional teams and managing client feedback through defined review and approval processes.
- Experience supporting budgets, timelines, resource needs, and change requests on agency projects.
- Comfort and enthusiasm for using AI as a regular part of how work gets done.
- Experience supporting UK, EMEA, or multi-market healthcare accounts with regional and local stakeholder coordination.
- Experience working with Veeva, Zinc, PromoMats, or comparable pharmaceutical review platforms.
- Experience contributing to account planning, organic growth opportunities, or scope development.
- Ability to build trusted working relationships with clients and internal teams through proactive communication, problem-solving, and accountability.
Additional Information
Our Commitment to Inclusion
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at (email protected) and we will work with you to meet your accessibility needs and ensure you have a positive experience.
Senior Account Manager in London employer: Klick
Klick is an exceptional employer that fosters a collaborative and inclusive work culture, particularly for those in the Senior Account Manager role within the healthcare and life sciences sectors. With a strong commitment to employee growth and development, Klick offers opportunities to engage with cross-functional teams and manage impactful projects, all while promoting diversity and accessibility in the workplace. Located in the UK, employees benefit from a dynamic environment that values clarity, accountability, and innovative solutions, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in London
✨Unlock Networking Opportunities
Dive into industry-specific events like pharmaceutical conferences and seminars, where you can meet hiring managers from companies like Klick. These are goldmines for making connections and learning about job openings before they hit the mainstream job boards.
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Get involved with organisations such as the Royal Pharmaceutical Society or your local pharmaceutical professionals' network. Being an active member can boost your credibility and may even lead to job referrals in top organisations like Klick.
✨Leverage Internships for Full-time Roles
If you can, consider pursuing internships in the pharmaceutical industry, especially with companies like Klick. These opportunities often pave the way for full-time positions and allow you to demonstrate your capabilities firsthand.
✨Tailor Your Approach
When you're applying for roles, don't rush it! Take the time to customise your applications for specific positions, showcasing relevant skills and experiences that align with what Klick is looking for. A tailored application can really make you stand out!
We think you need these skills to ace Senior Account Manager in London
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at Klick!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show Klick that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven:Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at Klick!
Convey Your Passion for the Industry:In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At Klick, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at Klick
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at Klick that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
✨Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with Klick’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
✨Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
