Director, Customer Account Manager in London

The Klick Group—comprising Klick Health, Klick Media Group, Klick Applied Sciences, Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realising the full potential of our people and clients in life sciences. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

Our Client Services Craft ensures strong partnerships and seamless delivery across engagements. This craft connects strategy, execution, and relationships.

This role leads strategic client relationships and delivery excellence across healthcare and life sciences accounts. The role partners closely with Strategy, Creative, Medical Strategy, Project Management, and Si-Reg teams to align client objectives with high-quality programme delivery.

This person provides day-to-day leadership across client engagements while identifying opportunities to strengthen partnerships, deliver commercial value, and ensure work is executed with clarity, accountability, and regulatory awareness.

What You'll Do

• Lead day-to-day senior client relationships, building trusted partnerships and ensuring programmes are delivered against client objectives, timelines, budgets, and quality expectations.
• Manage one or more healthcare or pharmaceutical accounts, overseeing financial forecasting, scope management, resource planning, and delivery in partnership with Project Management.
• Partner with Strategy, Creative, Medical Strategy, Project Management, and Si-Reg teams to deliver integrated, compliant healthcare communications that meet client and business objectives.
• Support the growth and development of Client Services team members through coaching, feedback, and leadership across day-to-day account delivery.
• Identify opportunities to grow existing client relationships by contributing to account planning, programme recommendations, and scope development.

Qualifications Required

• 8+ years of client service experience within advertising, healthcare communications, pharmaceutical marketing, or agency environments, including ownership of senior client relationships.
• 3+ years of pharmaceutical, healthcare, life sciences, or medical communications experience with demonstrated understanding of regulated healthcare communications.
• Experience managing complex client accounts, including financial forecasting, budgeting, resource planning, and scope management across multiple workstreams.
• Experience leading multidisciplinary teams across Strategy, Creative, Medical Strategy, Project Management, and Si-Reg to deliver integrated client programmes.
• Demonstrated experience coaching or mentoring Client Services team members while supporting account performance and delivery excellence.
• Experience supporting regional or global healthcare accounts across multiple brands or therapeutic areas.
• Knowledge of pharmaceutical and healthcare marketing regulations, including experience working with Medical, Legal, and Regulatory review processes.
• Experience contributing to organic account growth, proposal development, and new business opportunities.
• Experience creating, reviewing, or negotiating scopes of work in partnership with Project Management or Finance teams.

We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. Should you require any accommodation, please contact us at careers@klick.