At a Glance
- Tasks: Manage client relationships and ensure seamless project delivery in healthcare and life sciences.
- Company: Join Klick Group, a top-rated workplace known for its innovative and people-first culture.
- Benefits: Enjoy competitive pay, inclusive environment, and opportunities for professional growth.
- Other info: We value diversity and encourage applications from underrepresented communities.
- Why this job: Make a real impact in healthcare while collaborating with creative and strategic teams.
- Qualifications: 5+ years in client service, preferably in advertising or healthcare sectors.
The predicted salary is between 45000 - 55000 £ per year.
The Klick Group — comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures — is an ecosystem dedicated to realising the full potential of our people and clients in life sciences. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.
About Our Client Services Craft
Our Client Services Craft ensures strong partnerships and seamless delivery across engagements. This craft connects strategy, execution, and relationships. The Senior Account Manager supports client relationships and day-to-day delivery across healthcare and life sciences accounts in the UK. This role partners with Strategy, Creative, Medical, Project Management, and Production teams to keep work moving with clarity, accuracy, and strong client service. The Senior Account Manager helps manage timelines, scopes, budgets, client communications, and regulatory review processes while supporting high-quality delivery across projects.
- Manage day-to-day client communications, status meetings, actions, and follow-ups across healthcare or pharmaceutical account work.
- Coordinate cross-functional delivery with Strategy, Creative, Medical, Project Management, and Production teams to keep projects on brief, on time, and on scope.
- Support scopes, estimates, timelines, budgets, and change requests in partnership with Project Management and account leadership.
- Prepare client-facing materials, meeting agendas, contact reports, status updates, and project documentation with clear next steps.
- Track project risks, feedback, approvals, and regulatory review requirements to support compliant, high-quality delivery.
5+ years of client service experience in an advertising/marketing agency environment with ownership of day-to-day client relationships.
~2+ years of pharmaceutical, healthcare or life sciences experience with exposure to Medical, Legal, and Regulatory review processes.
~ Experience managing multi-channel project delivery across digital, social, CRM, print, presentation, or campaign deliverables.
~ Experience preparing client-facing status reports, meeting notes, timelines, estimates, or scope documentation for active accounts.
~ Experience supporting budgets, timelines, resource needs, and change requests on agency projects.
Experience supporting UK, EMEA, or multi-market healthcare accounts with regional and local stakeholder coordination.
Experience working with Veeva, Zinc, PromoMats, or comparable pharmaceutical review platforms.
Experience contributing to account planning, organic growth opportunities, or scope development.
Our Commitment to Inclusion
We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.
Account Managers/Senior Account Manager employer: Klick Health
Klick Group is an exceptional employer, renowned for its people-first culture and commitment to innovation within the life sciences sector. With a focus on collaboration and creativity, employees benefit from a dynamic work environment that fosters professional growth and development, alongside opportunities to lead impactful projects across healthcare and life sciences in the UK and EMEA. The company's recognition as a Best Managed Company and Great Place to Work underscores its dedication to employee satisfaction and inclusivity, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Account Managers/Senior Account Manager
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Klick Health and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Klick Health are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Klick Health on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Klick Health. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Account Managers/Senior Account Manager
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Klick Health. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Klick Health:Show us that you’ve done your homework! In your application, briefly mention what you admire about Klick Health’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Klick Health
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Klick Health will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Klick Health, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
