Clinical Services Manager in Cheshire, Warrington

We are seeking a dynamic and experienced Clinical Services Manager to join our team. This is a key leadership role and the post-holder will oversee the delivery of high-quality clinical services including community imaging services for NHS contracts and private healthcare services, ensuring excellence in patient care and compliance with regulatory standards. The role would suit an experienced Business/Practice Manager or Clinical Services Manager with previous experience in a healthcare organisation.

The postholder will be responsible for ensuring the efficient day-to-day running of services whilst supporting service development, improving patient access and driving sustainable growth across both our NHS and private healthcare services. You will lead and support a multidisciplinary team, driving innovation and continuous improvement in community healthcare. We are particularly interested in applicants who have strong leadership and people management skills and can demonstrate experience in improving service delivery, developing new healthcare services, or supporting business growth within a clinical environment.

The postholder will support the safe, effective and patient‑centered delivery of services for both NHS and private patients, including diagnostics, private GP services and Specialist Consultant clinics. The role requires strong leadership, service improvement capability, regulatory compliance oversight and close collaboration with clinical and non‑clinical teams.

Kleyn Healthcare is a forward‑thinking and expanding healthcare provider committed to delivering high‑quality, patient‑centered services across both NHS and private sectors. Our focus is on providing accessible patient‑centered care supported by modern facilities and innovative service models. We are committed to continuous improvement, staff development and delivering excellent patient outcomes. This is an exciting time to join our organisation as we expand our diagnostic and private healthcare services. We work in collaboration with local NHS organisations, supporting health and wellbeing within the communities we serve.

• 6 Weeks Annual Leave
• Healthshield membership
• Opportunities for professional development and career progression.
• A supportive and inclusive working environment.
• Flexible working options to promote work‑life balance.

The postholder is responsible for the operational management, quality assurance, governance and day‑to‑day delivery of clinical services across the NHS and private healthcare services provided. The role requires strong leadership and evidence of service‑improvement capability, regulatory compliance oversight and close collaboration with clinical and non‑clinical personnel.

• Oversee the daily operational delivery of our healthcare services.
• Ensure services are delivered safely, effectively, and in accordance with organisational policies and procedures.
• Monitor clinic utilisation, patient flow, capacity and operational performance.
• Support the expansion and development of new clinical services and pathways.
• Coordinate clinical rotas and staffing requirements.
• Ensure effective management of clinical environments, equipment and facilities.

• Support and promote a strong culture of clinical governance, quality improvement and patient safety.
• Ensure compliance with CQC standards, NHS contractual requirements, information governance standards, infection control, safeguarding procedures.
• Lead on incident reporting, investigations, audits and action plans.
• Monitor quality indicators, patient outcomes, complaints, compliments and feedback.
• Support implementation of clinical policies, SOPS and risk management processes.
• Ensure high standards of patient care and customer service for all patients, NHS and private.
• Manage patient concerns and complaints professionally and effectively.
• Promote equitable, accessible and patient‑centered services.
• Support continuous improvement in patient satisfaction and experience.

• Provide leadership and operational support.
• Line‑manage designated staff where appropriate.
• Support recruitment, onboarding, training, appraisals and performance management processes.
• Foster a positive, collaborative and accountable working culture.
• Promote staff wellbeing, engagement and continuous professional development.

• Identify opportunities for service improvement, innovation and efficiency.
• Support implementation of new technologies, pathways and service models.
• Contribute to business growth initiatives for private healthcare services.
• Participate in strategic planning and operational development projects.

• Build effective relationships with NHS Commissioners, GP Practices, Consultants and Clinicians, External Providers, Insurance Companies, Regulatory Bodies, Patients and Service Users.
• Represent the organisation professionally in meetings and partnerships.

• Ensure accurate clinical and operational reporting.
• Support data quality, confidentiality and GDPR compliance.
• Use performance data to drive operational improvements and decision making.

• Work within organisational policies and professional standards.
• Maintain confidentiality at all times.
• Participate in mandatory training and professional development.
• Undertake any other reasonable duties appropriate to the role.

• Experience managing healthcare services in NHS, private healthcare or community healthcare setting.
• Experience overseeing operational delivery of clinical services.
• Experience in clinical governance, quality assurance and risk management.
• Experience handling complaints, incidents and service improvement initiatives.
• Experience working with healthcare standards and compliance standards.
• Strong leadership skills, with the ability to inspire and motivate teams.
• Excellent communication and interpersonal abilities.
• A commitment to improving community health outcomes and patient experience.
• Experience supporting private GP or specialist consultant services.
• Experience in service mobilisation or healthcare business growth.
• Experience within community diagnostics services.

• Degree level qualification or equivalent experience in healthcare management, healthcare administration, allied health profession or related field.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.