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- Tasks: Support field operations and customer service by logging breakdowns and managing communications.
- Company: Join KLEEMANN UK, a globally recognised leader in the lift industry.
- Benefits: Enjoy 28 days annual leave, life insurance, and ongoing training opportunities.
- Why this job: Be part of a dynamic team that values problem-solving and communication.
- Qualifications: Previous helpdesk or customer service experience is preferred but not essential.
- Other info: Ideal for organised individuals looking to grow in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
KLEEMANN UK Group is on the lookout for a dedicated Helpdesk Administrator to join our dynamic service operations team. Based at our Ashford office, this role is ideal for someone who thrives in a fast-paced environment and enjoys solving problems, coordinating tasks, and ensuring seamless day-to-day support.
Scope of the Role
As a Helpdesk Administrator, you’ll play a central role in supporting our field operations and customer service functions. From logging breakdowns and managing communications, to liaising with engineers and maintaining accurate records, you’ll be a key part of the engine that keeps our service running smoothly.
Key Responsibilities
- Log and monitor lift breakdowns accurately and efficiently.
- Respond to customer queries by phone and email in a professional and timely manner.
- Manage and prioritise the helpdesk and compliance inboxes.
- Upload insurance reports and maintain accurate documentation.
- Update and maintain various client portals to ensure current data.
- Allocate callouts based on priority, availability, and operational needs.
- Track ongoing issues and provide regular status updates to clients.
- Support overall service operations with clear communication and problem-solving.
Skills & Experience
- Previous experience in helpdesk, admin, or customer service roles.
- Strong communication skills—both written and verbal.
- Excellent time management and multitasking abilities.
- Proficiency in Microsoft Office and general IT systems.
- A proactive and independent approach to daily responsibilities.
- Experience in the lift, engineering, or facilities sector is a plus, but not required.
What We Offer
- A dynamic role in a globally recognised company with opportunities for growth and development.
- 28 Days Annual Leave.
- Comprehensive Group Life Insurance.
- Ongoing training and professional development support.
If you’re an organised and enthusiastic professional ready to step into a pivotal operations support role, we want to hear from you! Join us at KLEEMANN UK and help shape the future of lift service excellence.
Contact Detail:
KLEEMANN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Administrator
✨Tip Number 1
Familiarise yourself with the lift and engineering sector. Even if you don't have direct experience, understanding the basics of how lifts operate and common issues can help you stand out during interviews.
✨Tip Number 2
Practice your communication skills. Since the role involves responding to customer queries and liaising with engineers, being able to convey information clearly and professionally is crucial. Consider role-playing scenarios with a friend.
✨Tip Number 3
Showcase your time management abilities. Think of examples from your past experiences where you successfully managed multiple tasks or prioritised effectively. This will demonstrate your capability to handle the fast-paced environment at KLEEMANN UK.
✨Tip Number 4
Get comfortable with Microsoft Office and IT systems. Brush up on your skills in Excel and other relevant software, as proficiency in these tools will be essential for maintaining accurate records and documentation in the role.
We think you need these skills to ace Help Desk Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Help Desk Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in helpdesk, admin, or customer service roles. Emphasise your communication skills, time management abilities, and any relevant IT proficiency.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you have successfully managed tasks similar to those listed in the job description, showcasing your problem-solving skills.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Help Desk Administrator role.
How to prepare for a job interview at KLEEMANN
✨Showcase Your Problem-Solving Skills
As a Helpdesk Administrator, you'll be expected to solve issues efficiently. Prepare examples from your past experiences where you successfully resolved customer queries or technical problems, highlighting your thought process and the outcome.
✨Demonstrate Strong Communication Abilities
Since the role involves liaising with engineers and responding to customer queries, practice articulating your thoughts clearly. Be ready to discuss how you've effectively communicated in previous roles, both verbally and in writing.
✨Familiarise Yourself with Relevant Tools
Proficiency in Microsoft Office and IT systems is crucial. Brush up on these tools before the interview and be prepared to discuss how you've used them in your previous roles to manage tasks and documentation.
✨Emphasise Your Organisational Skills
The job requires excellent time management and multitasking abilities. Think of specific instances where you successfully managed multiple priorities and how you kept everything organised, as this will demonstrate your fit for the fast-paced environment.