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- Tasks: Support field operations and customer service by managing communications and logging breakdowns.
- Company: Join KLEEMANN UK GROUP, a globally recognised leader in the lift industry.
- Benefits: Enjoy 28 days annual leave, life insurance, and ongoing training opportunities.
- Why this job: Be part of a dynamic team that values problem-solving and offers growth potential.
- Qualifications: Previous helpdesk or customer service experience is preferred; strong communication skills are essential.
- Other info: Ideal for organised individuals ready to make an impact in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
KLEEMANN UK Group is on the lookout for a dedicated Helpdesk Administrator to join our dynamic service operations team. Based at our Ashford office, this role is ideal for someone who thrives in a fast-paced environment and enjoys solving problems, coordinating tasks, and ensuring seamless day-to-day support.
Scope of the Role
As a Helpdesk Administrator, you’ll play a central role in supporting our field operations and customer service functions. From logging breakdowns and managing communications, to liaising with engineers and maintaining accurate records, you'll be a key part of the engine that keeps our service running smoothly.
Key Responsibilities
- Log and monitor lift breakdowns accurately and efficiently.
- Respond to customer queries by phone and email in a professional and timely manner.
- Manage and prioritise the helpdesk and compliance inboxes.
- Upload insurance reports and maintain accurate documentation.
- Update and maintain various client portals to ensure current data.
- Allocate callouts based on priority, availability, and operational needs.
- Track ongoing issues and provide regular status updates to clients.
- Support overall service operations with clear communication and problem-solving.
Skills & Experience
- Previous experience in helpdesk, admin, or customer service roles.
- Strong communication skills—both written and verbal.
- Excellent time management and multitasking abilities.
- Proficiency in Microsoft Office and general IT systems.
- A proactive and independent approach to daily responsibilities.
- Experience in the lift, engineering, or facilities sector is a plus, but not required.
What We Offer
- A dynamic role in a globally recognised company with opportunities for growth and development.
- 28 Days Annual Leave.
- Comprehensive Group Life Insurance.
- Ongoing training and professional development support.
If you’re an organised and enthusiastic professional ready to step into a pivotal operations support role, we want to hear from you!
Contact Detail:
KLEEMANN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Administrator
✨Tip Number 1
Familiarise yourself with the lift and engineering sector. Even if you don't have direct experience, understanding the basics of how lifts operate and common issues can help you stand out during conversations.
✨Tip Number 2
Brush up on your communication skills. Since you'll be responding to customer queries and liaising with engineers, practice clear and concise communication to ensure you can convey information effectively.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues or improved processes, as this will demonstrate your proactive approach.
✨Tip Number 4
Get comfortable with Microsoft Office and other IT systems. If you're not already proficient, consider taking a quick online course to boost your skills, as this will be crucial for managing documentation and communications.
We think you need these skills to ace Help Desk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk, administration, or customer service roles. Emphasise your communication skills and any specific IT systems you are proficient in, particularly Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Helpdesk Administrator role. Mention your problem-solving abilities and how you can contribute to the smooth operation of KLEEMANN UK Group's service team.
Highlight Relevant Skills: In your application, clearly outline your time management and multitasking skills. Provide examples of how you've successfully managed multiple tasks in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at KLEEMANN
✨Showcase Your Problem-Solving Skills
As a Helpdesk Administrator, you'll be solving issues daily. Prepare examples of past experiences where you successfully resolved problems, whether in a helpdesk role or another customer service position.
✨Demonstrate Strong Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be ready to discuss how you've handled customer queries in the past.
✨Familiarise Yourself with Relevant Tools
Since proficiency in Microsoft Office and IT systems is essential, brush up on these tools before the interview. If you have experience with any specific helpdesk software, be sure to mention it.
✨Emphasise Your Organisational Skills
The role requires excellent time management and multitasking abilities. Prepare to discuss how you prioritise tasks and manage your workload effectively, especially in a fast-paced environment.