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- Tasks: Lead the helpdesk team and ensure exceptional service delivery in the lift industry.
- Company: Join KLEEMANN UK GROUP, a global leader in lifts and elevators.
- Benefits: Professional development opportunities and a supportive team environment.
- Why this job: Make a real impact in service operations and customer satisfaction.
- Qualifications: Experience in managing a helpdesk and strong people management skills.
- Other info: Diversity and inclusion are valued; we support your growth.
The predicted salary is between 36000 - 60000 £ per year.
Join KLEEMANN UK GROUP, a global leader in the lift and elevator industry, as we continue to strengthen our service operations across the UK. We are looking for an experienced Helpdesk Manager to lead our helpdesk function and ensure exceptional service delivery, rapid response, and operational excellence.
Scope of the Role
As Helpdesk Manager, you will be responsible for the day-to-day management of the lift service helpdesk and call-handling function. You will play a critical role in coordinating engineer attendance, managing emergency responses, monitoring service performance, and leading a customer-focused helpdesk team. This role is central to ensuring service levels, KPIs, and customer expectations are consistently met while supporting and developing the helpdesk team.
Key Responsibilities
- Managing the lift service helpdesk and call-handling function
- Coordinating engineer attendance and emergency response
- Monitoring response times and service KPIs
- Leading, supporting, and developing helpdesk staff
Experience
- Experience managing a service or lift helpdesk environment
- Strong people management and organisational skills
- Customer-focused with operational awareness
What We Offer
- Opportunities for professional development and career progression
- Key leadership role within service operations
- Supportive team environment within a global engineering organisation
KLEEMANN UK GROUP is proud to be an Equal Opportunities Employer. We value diversity and inclusion and are committed to creating a workplace where everyone can thrive. If you require any reasonable adjustments during the recruitment process, please let us know.
If you’re an experienced Helpdesk Manager with a passion for operational excellence and customer service, we’d love to hear from you. Apply today and be part of KLEEMANN UK GROUP.
Helpdesk Manager in Ashford employer: KLEEMANN UK
Contact Detail:
KLEEMANN UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Manager in Ashford
✨Tip Number 1
Network like a pro! Reach out to your connections in the lift and elevator industry. You never know who might have a lead on the Helpdesk Manager role at KLEEMANN UK GROUP or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of service operations and customer service excellence. Think about how you can demonstrate your experience in managing helpdesk functions and leading teams effectively.
✨Tip Number 3
Showcase your people management skills! During interviews, share specific examples of how you've developed and supported your team in previous roles. This will highlight your fit for the leadership aspect of the Helpdesk Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining KLEEMANN UK GROUP and being part of our amazing team.
We think you need these skills to ace Helpdesk Manager in Ashford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Manager role. Highlight your experience in managing helpdesk functions and any relevant achievements that showcase your operational excellence and customer service skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the lift industry and how your background makes you the perfect fit for our team. Don’t forget to mention your people management skills!
Showcase Your Achievements: When filling out your application, be sure to include specific examples of how you've improved service delivery or met KPIs in previous roles. Numbers speak volumes, so if you can quantify your successes, do it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining KLEEMANN UK GROUP!
How to prepare for a job interview at KLEEMANN UK
✨Know the Company Inside Out
Before your interview, take some time to research KLEEMANN UK GROUP. Understand their services, values, and recent developments in the lift and elevator industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with the company's goals.
✨Showcase Your Leadership Skills
As a Helpdesk Manager, you'll need to demonstrate strong people management abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service delivery. Be ready to discuss how you can inspire and develop the helpdesk staff at KLEEMANN.
✨Highlight Your Customer Focus
Customer service is key in this role. Think of specific instances where you've gone above and beyond for customers or improved customer satisfaction. Share these stories during your interview to show that you understand the importance of exceptional service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and operational awareness. Practice responding to hypothetical scenarios related to managing emergency responses or coordinating engineer attendance. This will help you articulate your thought process and decision-making skills effectively.
