At a Glance
- Tasks: Lead and oversee service operations, ensuring efficiency and customer satisfaction.
- Company: Join KLEEMANN UK GROUP, a leader in vertical transportation.
- Benefits: Competitive salary, 28 days leave, and professional development opportunities.
- Other info: Diverse and inclusive workplace where everyone can thrive.
- Why this job: Shape policies and standards while making a real impact in a senior role.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced Operations Manager to lead and oversee the delivery of our Services operations across the UK business.
As Operations Manager – Services, you will have full responsibility for the day-to-day delivery of service operations, ensuring operational efficiency, service quality, and customer satisfaction across the business. You will lead the Services team, including Service Managers, the HV Manager, Supervisors, and Service Coordinators, while driving continuous improvement, financial performance, and compliance across the function.
Operational Management- Oversee daily service operations and ensure smooth workflow across the Services Department.
- Develop and implement operational policies, procedures, and best practices.
- Monitor service performance against established KPIs and SLAs, identifying and implementing process improvements.
- Ensure compliance with company policies, industry regulations, and health and safety requirements.
- Manage, coach, and develop Service Managers, the HV Manager, Supervisors, Service Coordinators, and operational staff.
- Conduct performance reviews and set team objectives.
- Plan workforce requirements and resource allocation to meet business demand.
- Ensure high levels of customer satisfaction and service quality.
- Handle escalated customer issues and complaints.
- Collaborate with other departments to improve service delivery.
- Identify cost-saving opportunities and support profitability goals.
- Manage procurement, inventory, and service resources where applicable.
- Analyze operational data and generate management reports.
- Monitor productivity, quality, and customer satisfaction metrics.
- Recommend strategies to improve operational performance and support business planning.
- Identify operational risks and implement mitigation measures.
- Ensure compliance with legal, regulatory, and contractual requirements.
Proven experience in operations, service delivery, or team management roles, ideally within engineering, construction, or a regulated technical environment.
Strong leadership and people management skills.
Problem-solving and decision-making skills, with strong financial and budget management knowledge.
Data analysis and reporting skills.
Proficiency in Microsoft Office and relevant business systems.
Bachelor's degree in Business Administration, Operations Management, or a related field.
Competitive salary (commensurate with experience) ~28 days annual leave plus bank holidays ~ Opportunities for professional development and career progression ~ Senior, influential role with ownership of Services Operations across the UK business ~ Opportunity to shape policy, culture, and standards across the Services function ~ We value diversity and inclusion and are committed to providing a workplace where everyone can thrive. If you're a proactive Operations Manager with a passion for delivering outstanding service operations, we'd love to hear from you. Apply today and help shape the future of vertical transportation with KLEEMANN UK GROUP.
Locations
Operations Director, Professional Services & Support in Ashford, Kent employer: KLEEMANN UK
KLEEMANN UK GROUP is an exceptional employer that prioritises operational excellence and employee development within a dynamic work environment. With a commitment to diversity and inclusion, we offer competitive salaries, generous annual leave, and ample opportunities for professional growth, making it an ideal place for passionate individuals to thrive in their careers while shaping the future of vertical transportation across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director, Professional Services & Support in Ashford, Kent
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Director, Professional Services & Support at KLEEMANN UK!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like KLEEMANN UK or be willing to refer you for that Operations Director, Professional Services & Support position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from KLEEMANN UK who’s on the lookout for their next Operations Director, Professional Services & Support star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Director, Professional Services & Support role at KLEEMANN UK!
We think you need these skills to ace Operations Director, Professional Services & Support in Ashford, Kent
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at KLEEMANN UK. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at KLEEMANN UK
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at KLEEMANN UK. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
