At a Glance
- Tasks: Lead the German localisation strategy and ensure top-notch customer experience.
- Company: Join Klaviyo, a diverse and inclusive tech company empowering creators.
- Benefits: Competitive salary, hybrid work model, and comprehensive health benefits.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make a real impact on the German market with your language expertise.
- Qualifications: 5+ years in localisation, fluent in German and English.
The predicted salary is between 56000 - 84000 £ per year.
This is an 8 month FTC maternity-cover. We are looking for an experienced hands-on Senior Language Manager to own and optimise the language and localisation strategy for Germany. Native/ fluent German language skills are essential.
About the role:
Localisation efforts at Klaviyo are centred around linguistic and cultural excellence, teamwork and scale. We own the linguistic and cultural quality of every touchpoint a German customer has with Klaviyo: the product, the website, marketing campaigns, customer education, and partner and developer portals. Our work is about providing our customers with high quality localisation and an experience that feels locally relevant and fuels international growth for both our customers and Klaviyo.
Your Impact:
- Own the German Language Infrastructure.
- Proactively manage the German style guide and glossary as living documents, ensuring our Language Service Provider delivers consistent, high-quality content across the entire customer journey.
- Own German Linguistic Quality across all customer touch points ensuring we deliver the best German customer experience.
- Champion the German customer experience, including ensuring search is optimised for German, Product is QA’ed, the website is optimised, and the customer journey is mapped out to identify gaps and opportunities.
Duties:
- Develop and maintain linguistic and cultural standards and guidelines, define quality expectations across the whole localised customer journey, including supporting the development of style guides, glossaries, tone and voice of the Klaviyo Product and Content in the market.
- Review German translation and monitor the linguistic quality of the German language, provide feedback and context to the translation teams, to ensure the best resource fit for the highest quality impact.
- Communicate proactively with cross-functional teams to anticipate, identify and fix linguistic and localisation issues related to Germany.
- Proactively engage with relevant stakeholders for additional context and insights on high priority content for localisation to define and influence the best creative, linguistic and localisation approach.
- Facilitate collaboration between internal stakeholders and vendors, ensuring necessary resources have access to relevant information, and advising on the best course of action regarding localisation processes.
- Collaborate closely with the Localisation team and internal stakeholders to collect relevant cultural and linguistic information about Klaviyo Germany and support the localisation effort in bringing this content to the global audience.
- Proactively contribute to the creation of efficient, effective localisation processes and optimisation of those over time.
- Train, develop and manage a highly-effective team of German linguists through our localisation supplier that consistently delivers high quality output.
- Be a champion internally for the German Klaviyo customer.
- Perform other related duties as assigned.
Who You Are:
- 5+ years of experience in a comparable localisation role on the buyer/client side.
- Bachelors or Masters degree in Languages/ Translation/ Localisation/ International Studies.
- Fluency in English and native knowledge of German for Germany essential.
- Proven experience in translation, localisation and language quality management.
- Demonstrated experience in localisation of Product, Marketing and Support content for Germany, with scalable localisation infrastructures and language quality frameworks.
- Experience with Smartling or similar TMS platforms a plus.
- Deep understanding of localisation specificities and pitfalls.
- Experience in creative writing a bonus.
- Authorisation to work in the UK without restriction.
Soft Skills:
- Strong business acumen with proven stakeholder management skills.
- Ability to show initiative and work independently, and drive initiatives at a strategic level.
- Ability to hold teams accountable to a high quality standard.
- Excellent presentation, communication, and interpersonal skills.
Senior Language Manager, German (8 month FTC) employer: Klaviyo
Klaviyo is an exceptional employer that champions inclusivity and diversity, fostering a vibrant work culture where every Klaviyo feels valued and empowered to contribute their unique perspectives. Located in London, this hybrid role offers the flexibility of working three days a week in the office, alongside a comprehensive benefits package that supports employee wellbeing and growth. With a strong focus on professional development and a commitment to delivering high-quality localisation for the German market, Klaviyo provides a meaningful opportunity for those looking to make a significant impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Language Manager, German (8 month FTC)
✨Tip Number 1
Network like a pro! Reach out to current Klaviyos on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for you. Building connections can give you insights that are gold when it comes to landing the job.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Klaviyo’s products and their localisation strategies. Show them you’re not just a fit on paper but genuinely excited about what they do and how you can contribute.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience in localisation and how it aligns with Klaviyo’s mission. The more comfortable you are, the better you’ll perform!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note to express your appreciation for the opportunity. It’s a small gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Senior Language Manager, German (8 month FTC)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in localisation and language management. We want to see how your unique background aligns with our needs at Klaviyo!
Showcase Your Skills:Don’t just list your qualifications; demonstrate them! Use specific examples from your past roles that showcase your fluency in German and your experience with localisation strategies. This helps us see the real impact you've made.
Be Authentic:We value individuality, so let your personality shine through in your application. Share your passion for language and culture, and how it drives your work. We’re looking for Klaviyos who are genuine and enthusiastic!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our careers page. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Klaviyo
✨Know Your Stuff
Make sure you brush up on your German language skills and localisation strategies. Familiarise yourself with Klaviyo's products and how they cater to the German market. Being able to discuss specific examples of your past work in translation and localisation will show that you're ready to hit the ground running.
✨Showcase Your Experience
Prepare to talk about your 5+ years of experience in localisation roles. Highlight any specific projects where you improved linguistic quality or managed a team of linguists. This is your chance to demonstrate how your background aligns with Klaviyo's needs.
✨Cultural Insight is Key
Klaviyo values cultural relevance, so be ready to discuss how you've navigated cultural nuances in your previous roles. Share examples of how you've optimised content for the German audience and what strategies you used to ensure a high-quality customer experience.
✨Engage with Questions
Prepare thoughtful questions about Klaviyo's localisation processes and how they measure success. This shows your genuine interest in the role and helps you understand their expectations better. Plus, it gives you a chance to demonstrate your strategic thinking and stakeholder management skills.
