At a Glance
- Tasks: Drive sales growth for our Customer Agent product and collaborate with teams to create revenue impact.
- Company: Join Klaviyo, a leading SaaS company focused on innovation and customer success.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: High-visibility role with excellent career advancement opportunities.
- Why this job: Be a key player in accelerating the growth of an exciting product in a dynamic environment.
- Qualifications: Proven SaaS sales experience and strong pipeline generation skills required.
The predicted salary is between 50000 - 70000 £ per year.
Requirements
- Proven quota-carrying SaaS seller (Enterprise experience preferred)
- Strong pipeline generation skills
- Experience running complex, multi-stakeholder sales cycles
- Ability to drive urgency and executive alignment
- Comfort working cross-functionally with Product and Solutions
- Strong business acumen and storytelling skills
- Track record of outperforming quota
What the job involves
Klaviyo is seeking a Product Specialist, Customer Agent to accelerate growth of our Customer Agent product within K:Service. This is a dedicated, revenue-focused specialist seller role designed to drive pipeline generation, increase close rates, and work closely to support both internal Klaviyo sellers and partners on Customer Agent opportunities. This role is not a technical overlay or solutions architect position; instead, it is a focused commercial specialist who partners closely with Account Executives, Product, and Solutions teams to create near-term revenue impact and drive Customer Agent adoption across segments.
The Product Specialist will report directly to the Segment Director and will be deployed strategically across:
- Pipeline generation initiatives
- High-priority in-flight pursuits
- Strategic partnership opportunities
- Upmarket expansion motions
This is a high-visibility role designed to create immediate impact and accelerate Customer Agent growth.
Key Responsibilities
- Own dedicated pipeline generation efforts for Customer Agent within assigned segment
- Partner with AEs to identify, qualify, and advance Customer Agent opportunities
- Proactively source and create net-new Customer Agent pipeline
- Execute focused outbound and partnership-driven motions
- Engage in high-priority in-flight opportunities to improve win rates
- Lead Customer Agent discovery and value articulation conversations
- Position Customer Agent within broader K:Service value narrative
- Drive urgency and executive alignment in late-stage pursuits
- Partner with leadership to activate RCS / Google partnership opportunities
- Identify accounts that can leverage Customer Agent in partnership contexts
- Coordinate with Product and GTM teams on joint execution strategies
- Provide field feedback to Product to inform roadmap and positioning
- Help build repeatable Customer Agent sales plays
- Maintain singular focus on Customer Agent performance within segment
- Track and report pipeline creation, influenced revenue, and close rate impact
- Operate as the segment’s go-to commercial expert for Customer Agent
Sales Specialist - Customer Agent employer: Klaviyo
Klaviyo is an exceptional employer that fosters a dynamic and collaborative work culture, particularly for the Sales Specialist (Customer Agent) role. With a strong emphasis on employee growth and development, Klaviyo offers unique opportunities to drive impactful revenue initiatives while working closely with cross-functional teams. Located in a vibrant environment, employees benefit from a supportive atmosphere that encourages innovation and success, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Specialist - Customer Agent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Sales Specialist role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions or advice.
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. You want to showcase your experience with complex sales cycles and how you've driven urgency in past roles. We suggest using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 3
Don’t just wait for job postings to pop up! Be proactive and reach out directly to companies you’re interested in, like Klaviyo. Express your enthusiasm for their Customer Agent product and how you can contribute to its growth – it shows initiative!
✨Tip Number 4
Finally, keep track of your pipeline! Just like in sales, you need to manage your job search effectively. Set goals for applications, follow-ups, and networking efforts. And remember, applying through our website can give you an edge, so check it out!
We think you need these skills to ace Sales Specialist - Customer Agent
Some tips for your application 🫡
Show Off Your Sales Skills:Make sure to highlight your proven track record as a quota-carrying SaaS seller. We want to see those numbers! Share specific examples of how you've generated pipelines and closed deals, especially in complex sales cycles.
Tell Your Story:We love a good story! Use your application to weave in your experiences and how they align with the role. Show us how your business acumen and storytelling skills have helped you drive urgency and executive alignment in past roles.
Be Specific About Collaboration:This role is all about working cross-functionally, so don’t shy away from mentioning your experience collaborating with Product and Solutions teams. We want to know how you've partnered with others to create revenue impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Let’s get started on this journey together!
How to prepare for a job interview at Klaviyo
✨Know Your Numbers
Make sure you can talk confidently about your past sales achievements. Be ready to share specific examples of how you've met or exceeded quotas, especially in SaaS environments. This will show that you understand the metrics that matter.
✨Master the Art of Storytelling
Prepare to articulate your experiences in a compelling way. Use storytelling techniques to explain how you've navigated complex sales cycles and built relationships with multiple stakeholders. This will help you connect with the interviewers on a deeper level.
✨Research Klaviyo's Customer Agent
Familiarise yourself with Klaviyo's Customer Agent product and its value proposition. Understand how it fits into the broader K:Service narrative. This knowledge will allow you to discuss how you can drive adoption and revenue growth effectively.
✨Show Your Cross-Functional Skills
Be prepared to discuss how you've successfully collaborated with different teams, such as Product and Solutions. Highlight any experiences where you've driven urgency and alignment among executives, as this is crucial for the role.
