At a Glance
- Tasks: Drive growth for our Customer Agent product and collaborate with teams to boost sales.
- Company: Join Klaviyo, a dynamic company that values diverse backgrounds and experiences.
- Benefits: Competitive salary, bonuses, equity options, and comprehensive health benefits.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a role focused on revenue generation and customer success.
- Qualifications: Proven sales experience in SaaS and strong pipeline generation skills required.
The predicted salary is between 60000 - 90000 € per year.
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
Klaviyo is seeking a Product Specialist, Customer Agent to accelerate growth of our Customer Agent product within K:Service. This is a dedicated, revenue-focused specialist seller role designed to drive pipeline generation, increase close rates, and work closely to support both internal Klaviyo sellers and partners on Customer Agent opportunities. This role is not a technical overlay or solutions architect position. Instead, it is a focused commercial specialist who partners closely with Account Executives, Product, and Solutions teams to create near‑term revenue impact and drive Customer Agent adoption across segments.
The Product Specialist will report directly to the Segment Director and will be deployed strategically across:
- Pipeline generation initiatives
- High-priority in-flight pursuits
- Strategic partnership opportunities
- Upmarket expansion motions
Revenue Acceleration & Pipeline Generation
- Own dedicated pipeline generation efforts for Customer Agent within assigned segment
- Partner with AEs to identify, qualify, and advance Customer Agent opportunities
- Proactively source and create net-new Customer Agent pipeline
- Execute focused outbound and partnership-driven motions
Deal Support & Conversion
- Engage in high-priority in-flight opportunities to improve win rates
- Lead Customer Agent discovery and value articulation conversations
- Position Customer Agent within broader K:Service value narrative
- Drive urgency and executive alignment in late-stage pursuits
Strategic Partnership Activation
- Partner with leadership to activate RCS / Google partnership opportunities
- Identify accounts that can leverage Customer Agent in partnership contexts
- Coordinate with Product and GTM teams on joint execution strategies
Cross-Functional Collaboration
- Work closely with Segment AEs, Product team, Solutions Architects, Marketing, and Partnerships
- Provide field feedback to Product to inform roadmap and positioning
- Help build repeatable Customer Agent sales plays
Focus & Ownership
- Maintain singular focus on Customer Agent performance within segment
- Track and report pipeline creation, influenced revenue, and close rate impact
- Operate as the segment’s go-to commercial expert for Customer Agent
Who You Are
- Proven quota-carrying SaaS seller (Commercial, Corporate, or Mid-Market experience preferred)
- Strong pipeline generation skills
- Experience running complex, multi-stakeholder sales cycles
- Ability to drive urgency and executive alignment
- Comfort working cross-functionally with Product and Solutions
- Strong business acumen and storytelling skills
- Track record of outperforming quota
Compensation and Travel
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Base Pay Range: £60,000—£90,000 GBP. This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay‑vee‑oh). We empower creators to own their destiny by making first‑party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Product Specialist - Customer Agent employer: Klaviyo
At Klaviyo, we pride ourselves on fostering a diverse and inclusive work environment where every Klaviyo is valued for their unique contributions. As a Product Specialist - Customer Agent, you'll benefit from a competitive salary, comprehensive health and wellbeing packages, and opportunities for professional growth within a collaborative team that prioritises customer success. Join us in our mission to empower creators and enjoy the flexibility of a role that supports both personal and professional development in a dynamic and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Product Specialist - Customer Agent
✨Tip Number 1
Network like a pro! Reach out to current Klaviyos on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Klaviyo's products, especially Customer Agent. Show us how your skills can drive pipeline generation and revenue acceleration—make it clear you’re the perfect fit!
✨Tip Number 3
Practice your storytelling skills! We love candidates who can articulate value and drive urgency. Think of examples from your past that highlight your success in similar roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to make an impact.
We think you need these skills to ace Product Specialist - Customer Agent
Some tips for your application 🫡
Show Your Unique Background:At Klaviyo, we love diverse experiences! When you write your application, don’t just stick to the usual job stuff. Share what makes you, well, you! Highlight any unique skills or experiences that could add value to our team.
Tailor Your Application:Make sure to customise your application for the Product Specialist role. Use keywords from the job description and relate your past experiences to the responsibilities listed. This shows us you’re genuinely interested and understand what we’re looking for.
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Avoid jargon unless it’s relevant, and make sure your key achievements stand out. We want to see your impact without wading through fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward—just like we like it!
How to prepare for a job interview at Klaviyo
✨Know Your Product Inside Out
Before the interview, make sure you understand Klaviyo's Customer Agent product thoroughly. Familiarise yourself with its features, benefits, and how it fits into the broader K:Service value narrative. This will help you articulate its value during discussions and show that you're genuinely interested in the role.
✨Showcase Your Sales Experience
Prepare to discuss your previous sales experiences, especially any quota-carrying roles you've had. Highlight specific examples where you've successfully generated pipeline or closed deals, particularly in SaaS environments. This will demonstrate your ability to drive revenue and align with the expectations of the Product Specialist role.
✨Emphasise Cross-Functional Collaboration
Since this role involves working closely with various teams, be ready to share examples of how you've collaborated with different departments in the past. Discuss how you’ve partnered with Account Executives, Product teams, or Marketing to achieve common goals. This will show that you can thrive in a cross-functional environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to drive urgency in sales cycles. Think about how you would approach high-priority opportunities or activate partnerships. Practising these scenarios will help you respond confidently and effectively during the interview.
