At a Glance
- Tasks: Drive sales growth and support Customer Agent product initiatives with a focus on pipeline generation.
- Company: Join Klaviyo, a company that values diverse backgrounds and empowers creators.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Exciting opportunity for career advancement in a fast-paced environment.
- Why this job: Make an immediate impact in a high-visibility role while collaborating with dynamic teams.
- Qualifications: Proven sales experience, strong pipeline generation skills, and ability to work cross-functionally.
The predicted salary is between 50000 - 70000 £ per year.
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.
Klaviyo is seeking a Product Specialist, Customer Agent to accelerate growth of our Customer Agent product within K:Service. This is a dedicated, revenue-focused specialist seller role designed to drive pipeline generation, increase close rates, and work closely to support both internal Klaviyo sellers and partners on Customer Agent opportunities. This role is not a technical overlay or solutions architect position. Instead, it is a focused commercial specialist who partners closely with Account Executives, Product, and Solutions teams to create near-term revenue impact and drive Customer Agent adoption across segments. The Product Specialist will report directly to the Segment Director and will be deployed strategically across:
- Pipeline generation initiatives
- High-priority in-flight pursuits
- Strategic partnership opportunities
- Upmarket expansion motions
This is a high-visibility role designed to create immediate impact and accelerate Customer Agent growth.
What you’ll do:
- Revenue Acceleration & Pipeline Generation: Own dedicated pipeline generation efforts for Customer Agent within assigned segment. Partner with AEs to identify, qualify, and advance Customer Agent opportunities. Proactively source and create net-new Customer Agent pipeline. Execute focused outbound and partnership-driven motions.
- Deal Support & Conversion: Engage in high-priority in-flight opportunities to improve win rates. Lead Customer Agent discovery and value articulation conversations. Position Customer Agent within broader K:Service value narrative. Drive urgency and executive alignment in late-stage pursuits.
- Strategic Partnership Activation: Partner with leadership to activate RCS / Google partnership opportunities. Identify accounts that can leverage Customer Agent in partnership contexts. Coordinate with Product and GTM teams on joint execution strategies.
- Cross-Functional Collaboration: Work closely with Segment AEs, Product team, Solutions Architects, Marketing, and Partnerships. Provide field feedback to Product to inform roadmap and positioning. Help build repeatable Customer Agent sales plays.
- Focus & Ownership: Maintain singular focus on Customer Agent performance within segment. Track and report pipeline creation, influenced revenue, and close rate impact. Operate as the segment’s go-to commercial expert for Customer Agent.
Who you are:
- Proven quota-carrying SaaS seller (Enterprise experience preferred)
- Strong pipeline generation skills
- Experience running complex, multi-stakeholder sales cycles
- Ability to drive urgency and executive alignment
- Comfort working cross-functionally with Product and Solutions
- Strong business acumen and storytelling skills
- Track record of outperforming quota
Sales Specialist - Customer Agent in London employer: Klaviyo
At Klaviyo, we pride ourselves on fostering a diverse and inclusive work environment where every Klaviyo is empowered to thrive. Our collaborative culture encourages personal and professional growth, offering ample opportunities for career advancement while driving meaningful impact in the tech industry. Located in a vibrant area, we provide our employees with unique benefits and a supportive atmosphere that values creativity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Specialist - Customer Agent in London
✨Tip Number 1
Network like a pro! Reach out to current Klaviyos on LinkedIn or at events. Ask them about their experiences and get the inside scoop on what it’s really like to work there. This can give you a leg up when it comes to understanding the company culture and values.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Klaviyo’s products, especially the Customer Agent, and think about how your skills can drive pipeline generation and revenue acceleration. Show them you’re not just another candidate but someone who can make an immediate impact.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you’ve driven sales success in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements in a way that resonates with the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. Mention something specific from your conversation to remind them of your fit for the role. And remember, apply through our website to keep things smooth and straightforward!
We think you need these skills to ace Sales Specialist - Customer Agent in London
Some tips for your application 🫡
Be Yourself:At StudySmarter, we love unique backgrounds and experiences. Don’t stress if you don’t tick every box in the job description; just be yourself and share what makes you stand out!
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Specialist role. Highlight your relevant experience in pipeline generation and sales cycles, and show us how you can drive growth for Customer Agent.
Showcase Your Skills:Use your application to demonstrate your strong business acumen and storytelling skills. We want to see how you can articulate value and drive urgency in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Klaviyo!
How to prepare for a job interview at Klaviyo
✨Know Your Product Inside Out
Before the interview, make sure you understand Klaviyo's Customer Agent product thoroughly. Familiarise yourself with its features, benefits, and how it fits into the broader K:Service narrative. This will help you articulate its value during discussions and show that you're genuinely interested in the role.
✨Showcase Your Sales Success
Prepare to discuss your previous sales experiences, especially any quota-carrying roles you've had. Highlight specific examples where you've successfully generated pipeline or closed deals. Use metrics to back up your claims, as numbers speak volumes in sales.
✨Demonstrate Cross-Functional Collaboration
Since this role involves working closely with various teams, be ready to share examples of how you've collaborated with different departments in the past. Talk about how you’ve partnered with marketing, product, or solutions teams to drive sales success and improve customer outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions to ask your interviewers about Klaviyo's growth strategies, the Customer Agent product roadmap, and how they measure success in this role. This not only shows your interest but also helps you gauge if the company aligns with your career goals.
