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- Tasks: Drive growth for our Customer Agent product and collaborate with teams to create revenue impact.
- Company: Join Klaviyo, a dynamic tech company empowering creators to own their destiny.
- Benefits: Competitive salary, bonuses, equity options, and comprehensive health benefits.
- Other info: Exciting opportunities for career growth in a supportive and inclusive environment.
- Why this job: Make an immediate impact in a high-visibility role focused on customer success.
- Qualifications: Proven sales experience, strong pipeline generation skills, and ability to work cross-functionally.
The predicted salary is between 60000 - 90000 £ per year.
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.
Klaviyo is seeking a Product Specialist, Customer Agent to accelerate growth of our Customer Agent product within K:Service. This is a dedicated, revenue-focused specialist seller role designed to drive pipeline generation, increase close rates, and work closely to support both internal Klaviyo sellers and partners on Customer Agent opportunities. This role is not a technical overlay or solutions architect position. Instead, it is a focused commercial specialist who partners closely with Account Executives, Product, and Solutions teams to create near-term revenue impact and drive Customer Agent adoption across segments.
The Product Specialist will report directly to the Segment Director and will be deployed strategically across:
- Pipeline generation initiatives
- High-priority in-flight pursuits
- Strategic partnership opportunities
- Upmarket expansion motions
This is a high-visibility role designed to create immediate impact and accelerate Customer Agent growth.
What you’ll do:
- Revenue Acceleration & Pipeline Generation
- Own dedicated pipeline generation efforts for Customer Agent within assigned segment
- Partner with AEs to identify, qualify, and advance Customer Agent opportunities
- Proactively source and create net-new Customer Agent pipeline
- Execute focused outbound and partnership-driven motions
- Deal Support & Conversion
- Engage in high-priority in-flight opportunities to improve win rates
- Lead Customer Agent discovery and value articulation conversations
- Position Customer Agent within broader K:Service value narrative
- Drive urgency and executive alignment in late-stage pursuits
- Strategic Partnership Activation
- Partner with leadership to activate RCS / Google partnership opportunities
- Identify accounts that can leverage Customer Agent in partnership contexts
- Coordinate with Product and GTM teams on joint execution strategies
- Cross-Functional Collaboration
- Work closely with Segment AEs, Product team, Solutions Architects, Marketing, Partnerships
- Provide field feedback to Product to inform roadmap and positioning
- Help build repeatable Customer Agent sales plays
- Focus & Ownership
- Maintain singular focus on Customer Agent performance within segment
- Track and report pipeline creation, influenced revenue, and close rate impact
- Operate as the segment’s go-to commercial expert for Customer Agent
Who you are:
- Proven quota-carrying SaaS seller (Commercial, Corporate, or Mid-Market experience preferred)
- Strong pipeline generation skills
- Experience running complex, multi-stakeholder sales cycles
- Ability to drive urgency and executive alignment
- Comfort working cross-functionally with Product and Solutions
- Strong business acumen and storytelling skills
- Track record of outperforming quota
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range in Local Currency: £60,000 — £90,000 GBP.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.
Product Specialist - Customer Agent in London employer: Klaviyo
Contact Detail:
Klaviyo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist - Customer Agent in London
✨Tip Number 1
Network like a pro! Reach out to current Klaviyos on LinkedIn, ask about their experiences, and get the inside scoop on the company culture. A personal connection can make all the difference!
✨Tip Number 2
Prepare for the interview by understanding Klaviyo's products and how they empower creators. Show us you’re not just a fit for the role, but that you’re passionate about what we do!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven pipeline generation or improved sales processes in your previous roles. We love a good success story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Klaviyo crew!
We think you need these skills to ace Product Specialist - Customer Agent in London
Some tips for your application 🫡
Be Yourself: At StudySmarter, we love unique backgrounds and experiences. Don’t be afraid to let your personality shine through in your application. Share your story and what makes you a great fit for the Product Specialist role!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that align with the job description. We want to see how you can contribute to our Customer Agent product!
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements and metrics that demonstrate your success in pipeline generation and sales. Numbers speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Klaviyo
✨Know Your Product Inside Out
As a Product Specialist for Customer Agent, it's crucial to have a deep understanding of the product. Familiarise yourself with its features, benefits, and how it fits into Klaviyo's broader value narrative. This will help you articulate its value during the interview and demonstrate your passion for the role.
✨Showcase Your Pipeline Generation Skills
Be prepared to discuss your experience in pipeline generation. Share specific examples of how you've successfully sourced and created new opportunities in previous roles. Highlight any strategies you've used to drive urgency and executive alignment, as these are key aspects of the position.
✨Emphasise Cross-Functional Collaboration
This role requires working closely with various teams, so be ready to talk about your experience collaborating across functions. Provide examples of how you've partnered with sales, product, and marketing teams to achieve common goals. This will show that you're a team player who can navigate complex sales cycles.
✨Prepare for Storytelling
Strong storytelling skills are essential for this role. Think about how you can weave your experiences into compelling narratives that highlight your achievements and the impact you've made. Practice articulating these stories clearly and confidently, as they can set you apart from other candidates.