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For Companies At a Glance
- Tasks: Help Klaviyos solve tech issues and manage daily support tasks.
- Company: Join Klaviyo, a leader in empowering creators with innovative technology.
- Benefits: Enjoy competitive pay, generous benefits, and a supportive work culture.
- Why this job: Be part of a dynamic IT team that values your unique skills and growth.
- Qualifications: 1-2 years in help desk support; Mac expertise and strong communication skills required.
- Other info: Work from our London office 4+ days a week and grow your tech career.
The predicted salary is between 26700 - 40000 £ per year.
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
About the team
Klaviyo’s global corporate Information Technology (IT) team is responsible for providing technology systems, administration, and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. The IT Team solves problems using technology and provides Klaviyo’s continued scalability and sustainable employee growth in a rapidly evolving environment.
The IT Searchbar team — “Searchbar” is our end-user support team — is responsible for providing day-to-day tactical support to Klaviyos. This includes assisting with employee onboarding, inventory maintenance, overseeing a ticket queue, creating automated workflows, and documenting processes for our internal knowledge base.
About the role
This is an entry-level role , joining our growing EMEA IT team as our IT Specialist I, you’ll be responsible for interacting with and solving technical issues for other Klaviyos. Using your experience, you’ll work to understand the problem then solve it using your troubleshooting skills. You’ll also assist with light project work and inventory management. You’ll have support when you need it, working closely with the IT Systems team to escalate issues as necessary, all under the leadership of the EMEA IT Manager.
How You’ll Make a Difference
- Oversee the daily ticket queue, ensuring that priority tickets are solved expediently.
- Provide real-time support to remote and in-office Klaviyos by asking the right questions to dig into the root cause of the problem.
- Identify recurring technical issues.
- Assist with hardware needs — setting up and de-provisioning devices — installing and configuring software, and shipping and receiving.
- Be an active participant with documentation and writing knowledge base articles.
- Support our conference rooms and unified communications technology.
- Identify a focus area and work on a career plan to ensure your continued growth.
Who You Are
- 1-2 years experience working in a help desk or support environment using a ticketing system such as FreshService, Zendesk, or similar.
- A Mac expert (software and hardware)
- You have clear verbal and written communication skills.
- Passionate about learning new technologies and passing that knowledge on.
- Enjoy working on challenging problems and finding impactful solutions.
- Worked with the following (or similar) core technologies/applications: Jamf Pro, Okta, 1Password and Google Workspace.
- Willing and able to work from the London office for 4+ days.
Nice to have
- Experience with programming languages or scripting knowledge.
- Have the Google IT Support Professional certificate or similar certification.
- Experience with MDM/SSO strategy and support.
- Wired and wireless networking knowledge.
The pay range for this role is listed below. Some sales and success roles are also eligible for variable compensation. This role is also eligible for competitive benefits and perquisites, subject to company policy and applicable law.
Base Pay Range in Local Currency: £32,000 — £48,000 GBP
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking “Submit Application” you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here .
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IT Specialist I employer: Klaviyo
Contact Detail:
Klaviyo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Specialist I
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, like Jamf Pro, Okta, and Google Workspace. Having hands-on experience or even just a solid understanding of these tools will help you stand out during the interview.
✨Tip Number 2
Show your passion for learning new technologies by discussing any recent projects or courses you've undertaken. This demonstrates your commitment to growth and aligns with Klaviyo's values of empowerment and innovation.
✨Tip Number 3
Prepare to discuss your troubleshooting process in detail. Be ready to share examples of how you've solved technical issues in the past, as this role heavily relies on your ability to dig into problems and find effective solutions.
✨Tip Number 4
Since this position involves working closely with other Klaviyos, practice your communication skills. Being able to clearly articulate technical concepts to non-technical colleagues will be crucial in providing effective support.
We think you need these skills to ace IT Specialist I
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the IT Specialist I position. Tailor your application to highlight relevant experiences, especially in help desk or support environments.
Highlight Technical Skills: Emphasize your expertise with Mac systems and any experience with ticketing systems like FreshService or Zendesk. Mention any familiarity with core technologies such as Jamf Pro, Okta, and Google Workspace.
Show Your Passion for Learning: Klaviyo values individuals who are eager to learn new technologies. In your application, share examples of how you've pursued knowledge in tech and how you’ve shared that knowledge with others.
Communicate Clearly: Since clear verbal and written communication skills are essential for this role, ensure your application is well-written and free of errors. Use concise language to convey your points effectively.
How to prepare for a job interview at Klaviyo
✨Show Your Passion for Technology
Make sure to express your enthusiasm for learning new technologies during the interview. Klaviyo values candidates who are eager to grow and share their knowledge, so highlight any relevant experiences where you've tackled challenging tech problems.
✨Demonstrate Your Troubleshooting Skills
Prepare to discuss specific examples of how you've solved technical issues in previous roles. Be ready to walk through your thought process and the steps you took to identify and resolve problems, as this aligns with the responsibilities of the IT Specialist I role.
✨Familiarize Yourself with Core Technologies
Review the core technologies mentioned in the job description, such as Jamf Pro, Okta, and Google Workspace. Being able to speak confidently about these tools will show that you're prepared and knowledgeable, which is crucial for the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, or the company culture at Klaviyo. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.
