At a Glance
- Tasks: Drive pipeline generation and support sales for our Customer Agent product.
- Company: Join Klaviyo, a leader in innovative SaaS solutions.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Collaborate cross-functionally with teams to drive Customer Agent adoption.
- Why this job: Make an immediate impact in a high-visibility role focused on revenue acceleration.
- Qualifications: Proven SaaS sales experience and strong pipeline generation skills.
The predicted salary is between 50000 - 70000 £ per year.
Requirements
- Proven quota-carrying SaaS seller (Commercial, Corporate, or Mid-Market experience preferred)
- Strong pipeline generation skills
- Experience running complex, multi-stakeholder sales cycles
- Ability to drive urgency and executive alignment
- Comfort working cross-functionally with Product and Solutions
- Strong business acumen and storytelling skills
- Track record of outperforming quota
What the job involves
Klaviyo is seeking a Product Specialist, Customer Agent to accelerate growth of our Customer Agent product within K:Service. This is a dedicated, revenue-focused specialist seller role designed to drive pipeline generation, increase close rates, and work closely to support both internal Klaviyo sellers and partners on Customer Agent opportunities. This role is not a technical overlay or solutions architect position. Instead, it is a focused commercial specialist who partners closely with Account Executives, Product, and Solutions teams to create near-term revenue impact and drive Customer Agent adoption across segments. The Product Specialist will report directly to the Segment Director and will be deployed strategically across:
- Pipeline generation initiatives
- High-priority in-flight pursuits
- Strategic partnership opportunities
- Upmarket expansion motions
This is a high-visibility role designed to create immediate impact and accelerate Customer Agent growth.
Revenue Acceleration & Pipeline Generation
- Own dedicated pipeline generation efforts for Customer Agent within assigned segment
- Partner with AEs to identify, qualify, and advance Customer Agent opportunities
- Proactively source and create net-new Customer Agent pipeline
- Execute focused outbound and partnership-driven motions
Deal Support & Conversion
- Engage in high-priority in-flight opportunities to improve win rates
- Lead Customer Agent discovery and value articulation conversations
- Position Customer Agent within broader K:Service value narrative
- Drive urgency and executive alignment in late-stage pursuits
Strategic Partnership Activation
- Partner with leadership to activate RCS / Google partnership opportunities
- Identify accounts that can leverage Customer Agent in partnership contexts
- Coordinate with Product and GTM teams on joint execution strategies
Cross-Functional Collaboration
- Work closely with Segment AEs, Product team, Solutions Architects, Marketing, and Partnerships
- Provide field feedback to Product to inform roadmap and positioning
- Help build repeatable Customer Agent sales plays
Focus & Ownership
- Maintain singular focus on Customer Agent performance within segment
- Track and report pipeline creation, influenced revenue, and close rate impact
- Operate as the segment’s go-to commercial expert for Customer Agent
Enterprise Sales Specialist (Customer Agent) employer: Klaviyo
Klaviyo is an exceptional employer that fosters a dynamic and collaborative work culture, particularly for the Enterprise Sales Specialist role. With a strong emphasis on employee growth and development, Klaviyo offers unique opportunities to drive impactful revenue initiatives while working closely with cross-functional teams. Located in a vibrant environment, employees benefit from a supportive atmosphere that encourages innovation and success in the fast-paced SaaS industry.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Sales Specialist (Customer Agent)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with hiring managers or recruiters, make sure you can clearly articulate your experience and how it aligns with the role. Tailor your story to highlight your SaaS sales success and pipeline generation skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Use this opportunity to reiterate your enthusiasm for the role and mention any key points from the conversation that you think are worth highlighting again.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us keep track of your application. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Enterprise Sales Specialist (Customer Agent)
Some tips for your application 🫡
Show Off Your Sales Skills:Make sure to highlight your proven track record in SaaS sales. We want to see those numbers! Share specific examples of how you've outperformed quotas and generated pipelines in your previous roles.
Tell Your Story:We love a good story! Use your application to weave in your experiences and how they relate to the role. Show us how your journey has prepared you for this position and why you're passionate about driving Customer Agent growth.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see why you're the perfect fit for the Enterprise Sales Specialist role.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Klaviyo
✨Know Your Numbers
As an Enterprise Sales Specialist, you’ll need to showcase your proven track record. Be ready to discuss specific quotas you've met or exceeded in previous roles. Prepare some solid examples of how your pipeline generation skills have directly contributed to revenue growth.
✨Master the Storytelling
This role requires strong storytelling skills. Think about how you can articulate the value of the Customer Agent product within the broader K:Service narrative. Practice telling a compelling story that highlights your experience and how it aligns with the company's goals.
✨Showcase Cross-Functional Collaboration
You’ll be working closely with various teams, so highlight your experience in cross-functional collaboration. Prepare examples of how you’ve successfully partnered with Product, Solutions, or Marketing teams to drive sales initiatives and improve win rates.
✨Drive Urgency and Executive Alignment
Demonstrating your ability to drive urgency in late-stage pursuits is key. Think of instances where you’ve successfully aligned stakeholders and created a sense of urgency around closing deals. Be ready to discuss your strategies for engaging executives and moving deals forward.
