Sr. Sales Operations Analyst

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyos brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

The role

As our Senior Sales Operations Analyst you’ll act as a Business Partner to EMEA Sales Leadership, playing a key role in connecting a growing sales team with processes and data. This role will work to independently identify business insights, continually improve sales processes, while supporting the implementation of global initiatives within EMEA.

How you’ll make an impact:

• Manage advanced reporting and analytics project requests from internal stakeholders.
• Independently identify analysis opportunities to better understand sales trends and the organization.
• Understand data environment in systems of record, and best data to use.
• Build connections and collaborative relationships beyond one’s own team to help achieve business objectives.
• Analyze Klaviyo data, produce and maintain sales reports, present and distribute data interpretations and educate sales leadership on analysis best practices.
• Make recommendations to the marketing and sales departments based on market analysis.
• Analyze historical data to provide sales insights regarding performance, seasonality, high level trends, etc. to sales leadership.
• Identify opportunities through data to drive an efficient sales process and generate revenue.
• Educate, consult and enforce Salesforce best practices within the sales team.
• Continuously improve Salesforce.com data quality, address reporting and process issues, and own resolution of said issues.
• Identify systems and process learning opportunities for the sales team, and partner with enablement to create documentation and training sessions to address these gaps.
• Manage operational projects to assist the sales team in meeting their revenue goals (e.g. identifying and assigning Target Accounts in Salesforce).
• Plan and forecast sales revenue on a weekly, monthly and annual basis.
• Perform other related duties as assigned.

Who you are:

• 3+ years of Sales Operations experience, including funnel analysis and forecasting in a B2B SaaS company.
• Advanced skills in Salesforce and Tableau (or other BI applications) and SQL.
• Proven experience working with complex data and a strong ability to translate the data sharing insights into business recommendations.
• Excellent verbal and written communication skills with a customer focus.
• Excellent organizational skills and attention to detail.
• Excellent time management and prioritization skills, with a proven ability to meet deadlines.
• Excellent analytical and problem-solving skills.
• Are constantly thinking of ways to create efficiencies.
• Ability to operate effectively in a high-paced environment.
• Proficient with Google Suite or related software.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.