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- Tasks: Help customers succeed with Klaviyo by providing expert advice and strategies.
- Company: Klaviyo is a leading marketing technology company focused on customer success.
- Benefits: Enjoy a collaborative work environment, opportunities for growth, and a focus on inclusion.
- Why this job: Make a real impact by helping customers grow their email revenue and enhancing their experience.
- Qualifications: 2+ years in SaaS customer success, strong communication skills, and a knack for problem-solving.
- Other info: Join a passionate team in London dedicated to exceeding customer expectations.
The predicted salary is between 43200 - 72000 £ per year.
Customer Success Managers (CSMs) at Klaviyo are a critical part of the success of our customers. Our mission is to exceed our customers' expectations and to help them grow. We are looking for CSMs for our London Office who are passionate about providing the best experience to our EMEA customers. This is a great opportunity for someone with a passion for customer success, who has strong consultative and technical skills, and a previous background in e-commerce or marketing technology solutions. We are particularly interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations, and want to apply these skills to solve for customers using our software.
How you will make a difference:
- Be passionate about customer success and establish yourself as the trusted advisor for your customers.
- Devise strategies to help increase email revenue for all your customers through the Klaviyo platform and create success plans to ensure customer adoption.
- Proactively review customer dashboards, address any open issues, and ensure consistent messaging and appropriate escalation.
- Keep customers up to date on product releases and new features.
- Contribute feedback to Product/Engineering on product improvements to enhance customer engagement.
- Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion.
Who you are:
- 2+ years of SaaS customer success or account management experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time.
- Experience explaining how to reach key goals using software with end users.
- Experience in marketing technology and advising customers on marketing strategy.
- A track record for creative problem solving for customers and end users.
- Comfortable discussing renewals, mitigating churn risk & cancellations.
- Thrives in a collaborative environment.
- Excellent organizational and project management skills.
- Excellent communication skills via phone, video conference and email.
- Curious and eager to learn.
- Able to adapt in a quickly changing environment.
- Experience with G-Suite, Gainsight, Salesforce or similar tools.
- Experience using email marketing platforms and E-Commerce platforms a plus.
Senior Customer Success Manager - Major employer: Klaviyo Inc.
Contact Detail:
Klaviyo Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - Major
✨Tip Number 1
Familiarise yourself with Klaviyo's platform and its features. Understanding how the software works will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Klaviyo on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your consultative skills and creative problem-solving abilities will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in e-commerce and marketing technology. Being knowledgeable about industry developments will show that you're proactive and passionate about helping customers succeed.
We think you need these skills to ace Senior Customer Success Manager - Major
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Senior Customer Success Manager position at Klaviyo. Tailor your application to highlight how your experience aligns with their mission of exceeding customer expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2+ years of SaaS customer success or account management experience. Provide specific examples of how you've built relationships with stakeholders and solved unique problems in previous roles.
Showcase Your Skills: Demonstrate your consultative and technical skills by discussing your familiarity with tools like G-Suite, Gainsight, and Salesforce. Mention any experience you have with email marketing and e-commerce platforms, as this is particularly relevant for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for customer success. Share a brief story about a time you helped a customer achieve their goals using creative solutions, showcasing your problem-solving abilities.
How to prepare for a job interview at Klaviyo Inc.
✨Show Your Passion for Customer Success
Make sure to convey your enthusiasm for customer success during the interview. Share specific examples of how you've gone above and beyond to help customers achieve their goals, as this aligns perfectly with the role's focus on exceeding customer expectations.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss instances where you've creatively solved unique problems for customers. Highlight your ability to think outside the box and provide concrete examples that showcase your consultative and technical skills.
✨Familiarise Yourself with Klaviyo's Platform
Before the interview, take some time to explore Klaviyo's platform and its features. Being knowledgeable about the product will not only impress your interviewers but also allow you to discuss how you can help customers leverage the software effectively.
✨Emphasise Collaboration and Teamwork
Since the role thrives in a collaborative environment, be ready to share experiences where you've worked successfully within a team. Discuss how you contribute to a positive team atmosphere and how you value customer empathy, equality, and inclusion.
