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- Tasks: Drive customer success and build strong relationships with EMEA clients in a dynamic environment.
- Company: Recognised as one of the UK’s ‘Great Places To Work’ for three consecutive years.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Join a passionate team and make a real impact on customer success and satisfaction.
- Qualifications: 4+ years in customer success or account management, fluent in German and English.
- Other info: Collaborative culture focused on equality, inclusion, and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Named as one of the UK’s ‘Great Places To Work’ for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further.
We\’re seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We\’re looking for CSMs who are dedicated to delivering the best experience to our EMEA customers.
This is an exciting opportunity for someone with a customer-first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast-paced environment.
Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E-Commerce, or Marketing Technology Solutions.
How you will make a difference:
- Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo’s Mid-Market and Enterprise Businesses.
- Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades.
- Devise customized success plans based on customers\’ goals and challenges, holding customers accountable for driving action.
- Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion.
- Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation.
- Keep customers up to date on product releases and new features.
- Share feedback with Product/Engineering to enhance customer engagement.
- Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.
Who you are:
- 4+ years of experience working with Mid-market / Enterprise accounts with a track record for building and nurturing relationships with multiple stakeholders in an account
- An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics.
- Familiarity with Marketing Automation technologies.
- A proven track record of advising customers or executing marketing strategies.
- Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders.
- Experience explaining how to achieve key goals using software with end users.
- A track record of creative problem-solving for customers and end users.
- Comfortable discussing and supporting commercial conversations.
- Thrives in a collaborative environment.
- Excellent organizational and project management skills.
- Excellent communication skills via phone, video conference, and email.
- Curious and eager to learn.
- Adaptable to change and comfortable working in a fast-paced environment.
- Experience with G-Suite, Gainsight, Salesforce, or similar tools.
- Fluent in German and English to business proficiency
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
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Senior Customer Success Manager (German Speaking) employer: Klaviyo Inc.
Contact Detail:
Klaviyo Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager (German Speaking)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and what they love about working here. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you align with our mission of exceeding customer expectations. Think of examples from your past that showcase your customer-first attitude and problem-solving skills.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in CRM, digital marketing, or analytics makes you the perfect fit for the Senior Customer Success Manager role. Keep it concise and focus on how you can drive growth for our customers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind us why you’re the ideal candidate. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Customer Success Manager (German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer success achievements and any relevant technical skills, especially in CRM and digital marketing.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer success. Share specific examples of how you've driven growth or solved problems for customers in the past.
Showcase Your Language Skills: Since this role requires fluency in German and English, make sure to mention your language proficiency clearly. If you have experience working with German-speaking clients, definitely include that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Klaviyo Inc.
✨Know Your Customer Success Stuff
Make sure you brush up on your customer success knowledge, especially around CRM and marketing technologies. Be ready to discuss how you've helped clients achieve their goals in the past, and think of specific examples that showcase your problem-solving skills.
✨Show Off Your Language Skills
Since this role requires fluency in German and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages, so practice discussing customer success scenarios in both to show you're comfortable and confident.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific customer situations. Think about times you've mitigated churn or identified expansion opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Team Collaboration
This role thrives in a collaborative environment, so highlight your experience working with cross-functional teams. Share examples of how you've contributed to a positive team atmosphere and how you’ve worked with others to drive customer success.
