Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support agency partners and clients, providing guidance and expertise in Klaviyo's products.
- Company: Join Klaviyo, a leader in marketing automation, empowering businesses to grow through data-driven insights.
- Benefits: Enjoy flexible work options, professional development opportunities, and a vibrant company culture.
- Why this job: Be a key player in helping partners succeed while making a real impact in the marketing world.
- Qualifications: 2+ years in customer success or SaaS, fluent in English and German, with strong communication skills.
- Other info: Ideal for those passionate about customer success and eager to thrive in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Partner Success Managers (PSMs) at Klaviyo play a critical role in developing and supporting our agency partner ecosystem. Partner Success Managers support the Agency Partner Program's mission to help our partners and their clients (Klaviyo customers) grow, by coaching and enabling our Agency Partners to deliver exceptional service to their clients. We are looking for a PSM who is passionate about customer success while providing a great experience to agency partners and their clients (Klaviyo customers) as they scale their businesses with Klaviyo.
Responsibilities:
- Establish yourself as the trusted advisor for 40-60 agency partners
- Collaborate closely with the Partner Managers as a partner team to provide a world-class experience to our agency partners
- Support agency partners in a variety of growth stages to help deliver value to their end clients through product knowledge and strategic guidance
- Work to set priorities with partners based on their business goals as well as overall partner client health and performance
- Act as an internal advocate for agency partners, providing feedback to leadership, product, and partner marketing based on partner needs
- Quickly become an expert in the Klaviyo product and marketing automation
Preferred Experience and Skills:
- 2+ years CSM experience managing client relationships with customers, partners, or third-party vendors
- 2+ years experience in SaaS, marketing automation or ecommerce
- Proven track record of coaching and influencing clients/partners to leverage recommendations to achieve goals
- Ideally an understanding of the Agency world and/or experience working within or with Marketing/ECommerce Agencies
- Strong business acumen and desire to understand how businesses operate within a larger ecosystem
- An ability to adapt in a quickly changing environment with changing priorities
- Strong organizational, project management and problem solving skills
- Excellent communication both written and verbal skills
- Fluency in English and German required
Partner Success Manager (German Speaking) employer: Klaviyo Inc.
Contact Detail:
Klaviyo Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Success Manager (German Speaking)
✨Tip Number 1
Familiarise yourself with Klaviyo's products and services. Understanding their marketing automation tools and how they benefit agency partners will help you stand out as a knowledgeable candidate during interviews.
✨Tip Number 2
Network with current or former Partner Success Managers at Klaviyo or similar companies. Engaging in conversations about their experiences can provide valuable insights and tips that could give you an edge in the application process.
✨Tip Number 3
Showcase your understanding of the agency landscape. Being able to discuss trends, challenges, and opportunities within the marketing and eCommerce sectors will demonstrate your passion and expertise in the field.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your coaching and influencing skills will be crucial in proving your fit for the Partner Success Manager role.
We think you need these skills to ace Partner Success Manager (German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success management, particularly in SaaS or marketing automation. Emphasise any experience you have with agency partners and your ability to coach and influence clients.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how it aligns with Klaviyo's mission. Mention specific examples of how you've supported partners or clients in the past and how you can bring that experience to the role.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your written communication skills. Use clear, concise language and structure your application logically to demonstrate your ability to convey information effectively.
Highlight Language Proficiency: As fluency in English and German is required, make sure to clearly state your language skills in your CV and cover letter. If you have any certifications or relevant experiences that showcase your language proficiency, include those as well.
How to prepare for a job interview at Klaviyo Inc.
✨Showcase Your Customer Success Passion
Make sure to express your enthusiasm for customer success during the interview. Share specific examples of how you've helped clients or partners achieve their goals in previous roles, as this aligns perfectly with the responsibilities of a Partner Success Manager.
✨Demonstrate Product Knowledge
Familiarise yourself with Klaviyo's products and marketing automation features before the interview. Being able to discuss how these tools can benefit agency partners will show that you're proactive and ready to support them effectively.
✨Highlight Your Collaborative Skills
Since the role involves working closely with Partner Managers and agency partners, be prepared to discuss your experience in teamwork and collaboration. Provide examples of how you've successfully worked in teams to deliver exceptional service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and organisational skills. Think of situations where you've had to adapt to changing priorities or manage multiple projects, and be ready to explain your approach and the outcomes.
