At a Glance
- Tasks: Lead IT support, solve tech issues, and mentor team members in a dynamic environment.
- Company: Join Klaviyo, a forward-thinking tech company empowering creators.
- Benefits: Competitive salary, hybrid work, and comprehensive health benefits.
- Other info: Exciting career growth opportunities in a collaborative global team.
- Why this job: Make a real impact by transforming workflows with AI and supporting your peers.
- Qualifications: 2+ years in IT support, experience with ticketing systems, and passion for mentoring.
The predicted salary is between 54000 - 66000 £ per year.
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.
About the team
Klaviyo’s global corporate Information Technology (IT) team is a member of Global Technology Solutions (GTS) who provides technology systems, administration, and support to Klaviyos worldwide. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. We solve problems using technology and embracing automation and support Klaviyo’s continued scalability and sustainable employee growth in a rapidly evolving environment. The IT SearchBar team is our end-user support team, they are responsible for providing day-to-day tactical support to Klaviyos. SearchBar responsibilities include assisting with employee onboarding, inventory maintenance, overseeing a ticket queue, creating automated workflows, and documenting processes for our internal knowledge base.
About the role
As Lead IT Specialist, you’ll be the go-to problem solver for Klaviyos in our London hub, diagnosing and resolving technical issues while driving projects and automation initiatives with the wider IT SearchBar team. You’ll mentor team members to help them grow, escalate tricky issues to SearchBar colleagues in other regions or specialist teams when needed, and partner with other fellow Team Leads globally.
How you’ll have an impact:
- Oversee the daily ticket queue, ensuring priority tickets are solved expediently.
- Mentor team members to grow and develop in their careers and help increase their scope and impact throughout their tenure at Klaviyo.
- Provide real-time support to remote and in-office Klaviyos by asking the right questions to dig into the root cause of the problem.
- Establish team standards and monitor objectives and key results (OKRs).
- Identify recurring technical issues and eliminate manual processes through automation.
- Assist with hardware needs: setting up and de-provisioning devices, installing and configuring software, and shipping and receiving.
- Participate actively with documentation and write knowledge base articles, including editing and reviewing documentation created by junior team members.
- Support our conference rooms and unified communications technology.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
What we’re looking for:
Technical Skills:
- 2+ years in a help desk/ support environment using a ticketing system (FreshService, Zendesk, or similar).
- Worked with Jamf Pro, Okta, 1Password, Google Workspace, Atlassian Suite.
- Advanced knowledge of IT systems: enterprise device management, wired/ wireless networking, endpoint security.
- Extensive experience deploying macOS/ iOS devices at scale, building configuration profiles and policies (essential).
- Experience leading and managing projects / initiatives.
- You’ve used AI tools or built agents to solve real problems, not just experimented, and you’re ready to build on Klaviyo IT’s existing AI-driven workflows.
Soft Skills:
- Working with global teams across time zones.
- Excited about automating workflows and repetitive tasks.
- Passion for mentoring, staying current on new tech, and sharing knowledge.
- Ability to communicate technical concepts clearly to non-technical audiences.
Logistics:
- Hybrid working from the London office minimum 3 days p/ week, occasionally more depending on business needs.
- Provide on-call support on a rotational basis.
- Maintain IT supplies, ordering, dispatching, recycling inventory.
Nice to have:
- Worked with Okta Workflows.
- Understanding of networking topics, including routing, DNS, VPN, 802.1X, and multiple-VLANs).
- Programming languages or scripting knowledge.
- Experience with MDM/SSO strategy and support.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Lead IT Specialist New London, UK employer: Klaviyo Inc.
Klaviyo is an exceptional employer that champions diversity and empowers its employees to thrive in a supportive and innovative environment. With a strong focus on mentorship and career development, Klaviyos in London benefit from a hybrid work model, competitive compensation, and a culture that embraces creativity and collaboration. Join us to be part of a team that values your unique contributions while providing the tools and opportunities for meaningful growth.
StudySmarter Expert Advice🤫
We think this is how you could land Lead IT Specialist New London, UK
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Klaviyo Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Klaviyo Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Klaviyo Inc.!
✨Direct Apply to Klaviyo Inc.
Let's not forget to apply directly through the Klaviyo Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Lead IT Specialist New London, UK
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Klaviyo Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Klaviyo Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Klaviyo Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
