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- Tasks: Help businesses thrive by delivering exceptional customer experiences and driving growth.
- Company: Join Klaviyo, a leading tech company transforming marketing automation.
- Benefits: Enjoy a competitive salary, hybrid work model, and a supportive team culture.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: 2+ years in customer success with strong consultative and technical skills.
- Other info: Dynamic London office with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Klaviyo, a rapidly expanding NYSE listed enterprise technology company, is revolutionising the way businesses connect with their customers through advanced marketing automation solutions. Our cutting‑edge platform empowers companies to create personalized, data‑driven campaigns that drive exceptional results. As a leader in the industry, Klaviyo is committed to innovation, customer success, and fostering a collaborative work environment.
We are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further. We're seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We're looking for CSMs who are dedicated to delivering the best experience to our EMEA customers.
This is an exciting opportunity for someone with a customer‑first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast‑paced environment. Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E‑Commerce, or Marketing Technology Solutions.
How you will make a difference:
- Transform workflows by putting AI at the centre, building smarter systems and ways of working from the ground up.
- Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo’s fastest‑growing segment, our Small and Medium Businesses.
- Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades.
- Devise customised success plans based on customers' goals and challenges, holding customers accountable for driving action.
- Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion.
- Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation.
- Keep customers up to date on product releases and new features.
- Share feedback with Product/Engineering to enhance customer engagement.
- Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.
Who you are:
2+ years of customer success or
Customer Success Manager (French Speaking) in London employer: Klaviyo Inc.
Contact Detail:
Klaviyo Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (French Speaking) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Klaviyo on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Klaviyo’s products and recent updates. Show us that you’re not just another candidate; demonstrate your passion for customer success and how you can contribute to their mission.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you creatively solved customer issues. We want to see how you can bring that magic to Klaviyo.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager (French Speaking) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in CRM, Campaign Management, and any relevant tech skills that align with what we’re looking for at Klaviyo.
Show Your Passion: We want to see your enthusiasm for customer success! Share examples of how you've gone above and beyond for customers in the past. This will help us understand your customer-first attitude and how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Klaviyo Inc.
✨Know Your Customer Success Stuff
Make sure you brush up on your customer success knowledge, especially in areas like CRM and marketing technology. Be ready to discuss how you've helped customers achieve their goals in the past, as this will show your passion for customer success.
✨Show Off Your Problem-Solving Skills
Prepare examples of unique problems you've solved in fast-paced environments. Klaviyo values creativity, so think about times when you had to think outside the box to drive results for customers.
✨Be Ready to Talk Data
Since the role involves data-driven campaigns, be prepared to discuss how you've used data and analytics to inform your strategies. Highlight any experience you have with email, SMS, or digital channels to demonstrate your expertise.
✨Emphasise Collaboration and Communication
Klaviyo is all about teamwork and communication. Think of examples where you've worked collaboratively with others to achieve a common goal. Show that you can be a trusted advisor and maintain strong relationships with customers.
