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For Companies At a Glance
- Tasks: Drive customer success and retention for small and medium businesses in a dynamic environment.
- Company: Leading marketing technology company with a focus on innovation.
- Benefits: Attractive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a vibrant team and make a real difference for SMBs across EMEA.
- Qualifications: Experience in customer success or related fields is essential.
- Other info: Exciting career development opportunities in a fast-paced industry.
The predicted salary is between 36000 - 60000 £ per year.
A leading marketing technology company is seeking Customer Success Professionals to join their London office. This role involves driving customer success and retention for small and medium businesses. Candidates should have a background in customer success or.
AI-Driven CSM for EMEA SMB Growth in London employer: Klaviyo Inc.
Contact Detail:
Klaviyo Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI-Driven CSM for EMEA SMB Growth in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the marketing tech space, especially those in customer success roles. They can provide insider info and might even refer you directly!
✨Tip Number 2
Prepare for the interview by researching the company’s products and recent news. We want to show that we’re genuinely interested and ready to contribute to their mission of driving customer success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in customer success aligns with their needs. We need to highlight our skills in retention strategies and relationship building.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace AI-Driven CSM for EMEA SMB Growth in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the AI-Driven CSM role. Highlight any customer success experience you have, especially in the SMB sector, to show us you're a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can help drive growth for our clients. Be genuine and let your personality come through.
Showcase Relevant Achievements: When detailing your past roles, focus on specific achievements that demonstrate your impact in customer success. Numbers speak volumes, so if you’ve improved retention rates or customer satisfaction scores, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Klaviyo Inc.
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, churn rate, and customer lifetime value. Being able to discuss these metrics confidently will show that you understand what drives success in this role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to drive customer retention effectively.
✨Research the Company’s Products
Familiarise yourself with the marketing technology products the company offers. Understanding their features and benefits will allow you to speak knowledgeably about how you can help customers succeed with these tools.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the company's approach to customer success or how they measure the impact of their CSMs. This shows your genuine interest in the role and the company.
