Localisation Program Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Localisation efforts at Klaviyo are centred around linguistic excellence, cultural relevance, teamwork and scale. We are responsible for the translation and cultural adaptation of all customer-facing content. This includes performance-based marketing collateral, original training programs, the Klaviyo application and website, and marketing campaigns. Our work is not just about translation and localization; it is about providing our users with an experience that feels locally relevant and fuels international growth for both our customers and Klaviyo. As a Sr. Localisation Program Manager at Klaviyo, your primary responsibilities will be to:

• Delight our international customers by owning and driving high quality, localised customer experiences for all international markets and languages across Marketing, as well as other parts of the customer journey.
• Drive localisation scale by collaborating with stakeholders to understand goals and priorities, and creating localisation solutions that meet the immediate need as well as the need for long-term scalability.

We are looking for a skilled hands-on Sr. Localisation Program Manager to join the team and help build out a scalable, cost-effective and impactful Localisation function.

Duties/Responsibilities:

• Plan, implement and manage efficient and scalable end-to-end localization frameworks for Marketing (and other teams) tailored to the diverse content types across Klaviyo.
• Engage and build relationships with cross-functional teams and stakeholders (Marketing, Product, Engineering, Customer Education, Legal etc.) to launch successful localized products and content.
• Guide stakeholders across Klaviyo to ensure localization best practices are followed and drive efficient execution.
• Proactively identify and streamline technical and process issues that affect localized product and content relevancy, quality, and functionality.
• Actively seek out opportunities to optimize the international user experience and influence adoption of optimal solutions.
• Collaborate with the Localisation team, stakeholders and other teams to deliver a high quality localised experience for international customers, drive scale in localisation and resolve issues and blockers.
• Perform other related duties as assigned.

Required Skills/Abilities:

• 5+ years of experience overall, 3+ years of experience in a comparable localisation role on the buyer/client side.
• Extensive experience of TMS systems, translation memories, localisation tools, processes and standards, and communicating effectively with stakeholders and the Localisation team on such technology and processes.
• Demonstrated experience of designing and implementing localisation solutions at scale.
• Excellent teamwork skills.
• Ability to partner effectively with internal teams and influence roadmaps.
• Ability to hold self and teams accountable to a high quality standard.
• Excellent organisational and multitasking skills, and attention to detail.
• Excellent communication and interpersonal skills, both written and verbal in English.
• Strong time management and prioritisation skills with a proven ability to meet deadlines and make trade-offs.
• Strong analytical and problem-solving skills.
• Authorisation to work in the UK or Ireland without restriction.

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