At a Glance
- Tasks: Drive revenue growth and support Customer Agent product opportunities with a dynamic team.
- Company: Join Klaviyo, a diverse tech company empowering creators to succeed.
- Benefits: Competitive salary, bonuses, equity options, and comprehensive health benefits.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Make an immediate impact in a high-visibility role focused on customer success.
- Qualifications: Experience in complex sales cycles and strong storytelling skills required.
The predicted salary is between 60000 - 80000 £ per year.
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.
Klaviyo is seeking a Product Specialist, Customer Agent to accelerate growth of our Customer Agent product within K:Service. This is a dedicated, revenue-focused specialist seller role designed to drive pipeline generation, increase close rates, and work closely to support both internal Klaviyo sellers and partners on Customer Agent opportunities. This role is not a technical overlay or solutions architect position. Instead, it is a focused commercial specialist who partners closely with Account Executives, Product, and Solutions teams to create near-term revenue impact and drive Customer Agent adoption across segments. The Product Specialist will report directly to the Segment Director and will be deployed strategically across:
- High-priority in-flight pursuits
- Strategic partnership opportunities
This is a high-visibility role designed to create immediate impact and accelerate Customer Agent growth.
What you’ll do:
- Revenue Acceleration & Pipeline Generation
- Own dedicated pipeline generation efforts for Customer Agent within assigned segment
- Partner with AEs to identify, qualify, and advance Customer Agent opportunities
- Proactively source and create net-new Customer Agent pipeline
- Execute focused outbound and partnership-driven motions
- Deal Support & Conversion
- Engage in high-priority in-flight opportunities to improve win rates
- Lead Customer Agent discovery and value articulation conversations
- Position Customer Agent within broader K:Service value narrative
- Drive urgency and executive alignment in late-stage pursuits
- Strategic Partnership Activation
- Partner with leadership to activate RCS / Google partnership opportunities
- Identify accounts that can leverage Customer Agent in partnership contexts
- Coordinate with Product and GTM teams on joint execution strategies
- Cross-Functional Collaboration
- Work closely with: Product team, Solutions Architects, Marketing, Partnerships
- Provide field feedback to Product to inform roadmap and positioning
- Focus & Ownership
- Maintain singular focus on Customer Agent performance within segment
- Track and report pipeline creation, influenced revenue, and close rate impact
- Operate as the segment’s go-to commercial expert for Customer Agent
Who you are:
- Experience running complex, multi-stakeholder sales cycles
- Ability to drive urgency and executive alignment
- Comfort working cross-functionally with Product and Solutions
- Strong business acumen and storytelling skills
- Track record of outperforming quota
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.
Enterprise Sales Specialist - Customer Agent employer: Klaviyo Inc.
At Klaviyo, we pride ourselves on fostering a diverse and inclusive work environment where every Klaviyo is empowered to contribute their unique perspectives. Our London office offers a dynamic culture that prioritises employee growth through comprehensive training and collaboration with cross-functional teams, ensuring that you can make a meaningful impact in your role as an Enterprise Sales Specialist. With competitive compensation packages, including bonuses and equity options, along with a commitment to work-life balance, Klaviyo stands out as an exceptional employer for those seeking a rewarding career in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Sales Specialist - Customer Agent
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Enterprise Sales Specialist - Customer Agent at Klaviyo Inc., presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Klaviyo Inc.. Tailor your message to explain why you’re drawn to them and how you can contribute as a Enterprise Sales Specialist - Customer Agent. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Enterprise Sales Specialist - Customer Agent
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Klaviyo Inc.:When writing your cover letter, make sure to tailor your message specifically for Klaviyo Inc.. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Klaviyo Inc.
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Klaviyo Inc. that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Klaviyo Inc. that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Klaviyo Inc.’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
