At a Glance
- Tasks: Drive customer success by developing proactive deliverability strategies and providing expert guidance.
- Company: Join Klaviyo, a dynamic tech company empowering creators to own their destiny.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on diversity and inclusion.
- Why this job: Make a real impact on customer success while working with innovative technology.
- Qualifications: 5+ years in email deliverability and strong communication skills required.
The predicted salary is between 56000 - 84000 £ per year.
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.
Deliverability Strategists at Klaviyo are critical to the success of our Professional and Enterprise package customers, ensuring a high-quality sending experience through expert guidance, strategic execution, and deep deliverability and product knowledge while contributing to Professional Services operational excellence. Strategists drive customer adoption of best practices through professional communication, timely execution, and strategic insight. This role requires a positive, proactive attitude, the ability to lead with solutions rather than concerns, and the presence to engage executive-level stakeholders with confidence.
Deliverability Strategists work directly with Klaviyo customers to understand marketing goals and messaging strategies, build strategic roadmaps, and support both customer and internal teams in achieving business outcomes. Strategists collaborate cross-functionally to ensure customers receive consistent value and strategic support, with a focus on retention and measurable success across their book of business.
Duties and Responsibilities- Manage an assigned book of business with professionalism and accountability
- Develop proactive, preventative deliverability strategies based on current industry trends
- Conduct deliverability audits and performance reviews, linking findings to business impact with clear, actionable recommendations
- Support customers in resolving issues such as blocklisting, spam traps, or inboxing challenges, framing solutions in business terms
- Monitor delivery metrics, create data-driven plans, and communicate results in a structured, impact-focused format
- Quantify improvements in deliverability performance, inbox placement, and engagement metrics through consistent analysis and reporting
- Handle technical objections with clarity, connecting technical solutions to customer business goals
- Collaborate across teams to drive adoption of best practices in segmentation, personalization, and responsive messaging strategies
- Deliver a high standard of customer experience through consistent, clear, and solution-oriented communication
- Cultivate long‑term relationships across the book of business, aligning with shared strategic goals and executive-level stakeholders
- Demonstrate adaptability and collaboration, contributing to team knowledge through documentation of best practices and lessons learned
- Maintain a professional demeanor and executive presence in customer interactions, presentations, and internal discussions
- Participate in service delivery that supports Customer Success renewal processes
- Track project scope and timeline adherence, communicating risks proactively to management
- Learn budget management fundamentals and participate in budget tracking activities
- Support case study development by documenting customer success stories and measurable outcomes
- Proven ability to demonstrate how improved deliverability strategies impact opens, clicks, and revenue
- Excellent communication skills with the ability to present confidently to a range of stakeholders, including executive-level contacts
- Solution‑oriented mindset: ability to lead with recommendations and maintain a positive, proactive attitude in challenging situations
- Strong relationship management and influence skills with the ability to find common ground and guide customers toward best practices
- Basic understanding of project management principles including scope, timeline, and budget awareness
- Customer service orientation with focus on renewal support and long‑term relationship building
- Competence in interpreting and reporting on email deliverability data to drive improvements
- Familiarity with email infrastructure components such as DNS, SPF, DKIM, DMARC, and BIMI
- Understanding of bounce types and classification
- Knowledge of global email laws (e.g., CAN‑SPAM, GDPR, CASL)
- Occasional travel for team or customer meetings
- Bachelor's degree (preferably in an IT‑related field) or equivalent relevant experience
- 5+ years of experience in a data‑driven email deliverability role
- Experience managing an enterprise‑level book of business, preferably at an ESP serving enterprise‑level senders
- Familiarity with third‑party email testing tools, such as seedlist and postmaster platforms
- Experience with Klaviyo or comparable marketing automation platforms
- Familiarity with SMS and MMS technologies and regulations
- Experience using third‑party deliverability, design, and analytics tools
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job‑related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign‑on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non‑company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
Deliverability Strategist employer: Klaviyo Inc.
At Klaviyo, we pride ourselves on fostering a diverse and inclusive work environment where every Klaviyo is empowered to thrive. Our London office offers a collaborative culture that prioritises employee growth through continuous learning opportunities and a commitment to professional development. With competitive compensation packages and a focus on work-life balance, we ensure our team members feel valued and supported as they contribute to our mission of helping creators succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Deliverability Strategist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Klaviyo Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Klaviyo Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Deliverability Strategist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Klaviyo Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Klaviyo Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Klaviyo Inc.!
How to prepare for a job interview at Klaviyo Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
