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- Tasks: Drive customer success and retention for small and medium businesses in a dynamic role.
- Company: Leading marketing technology company with a focus on innovation.
- Benefits: Hybrid working environment, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by helping businesses thrive and succeed.
- Qualifications: Experience in customer success or account management; fluent in French.
- Other info: Join a passionate team dedicated to customer success and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
A leading marketing technology company is seeking Customer Success Professionals to join their London office. This role involves driving customer success and retention for small and medium businesses.
Candidates should have a background in customer success or account management and be fluent in French. The position offers a hybrid working environment, where you will create customized success plans and proactively review customer performance.
Ideal candidates are passionate about customer success and possess strong consultative skills.
AI-Driven CSM for EMEA SMB Growth employer: Klaviyo Inc.
Contact Detail:
Klaviyo Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI-Driven CSM for EMEA SMB Growth
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common customer success scenarios. We want to show how our experience aligns with their needs, especially in driving retention for SMBs.
✨Tip Number 3
Practice our pitch! We should be ready to explain how we can create customised success plans and proactively review customer performance. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace AI-Driven CSM for EMEA SMB Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success role. Highlight any relevant experience in customer success or account management, especially if you've worked with small and medium businesses.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer success and how you can drive retention for our clients. Don’t forget to mention your fluency in French, as it’s a key requirement for this role.
Showcase Your Consultative Skills: In both your CV and cover letter, provide examples of how you've used your consultative skills to help customers achieve their goals. We want to see how you’ve proactively supported clients in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Klaviyo Inc.
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success and account management. Understand key metrics that drive retention and how to create effective success plans tailored for small and medium businesses.
✨Show Off Your Consultative Skills
Prepare examples from your past experiences where you've successfully consulted with clients. Highlight how you identified their needs and helped them achieve their goals, as this will resonate well with the interviewers.
✨Brush Up on Your French
Since fluency in French is a must, practice speaking and writing in French before the interview. You might be asked to demonstrate your language skills, so be ready to discuss customer scenarios in French.
✨Understand the Hybrid Work Environment
Familiarise yourself with the dynamics of hybrid working. Be prepared to discuss how you can effectively manage customer relationships both remotely and in-person, showcasing your adaptability and communication skills.
