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For Companies At a Glance
- Tasks: Lead collections and recoveries strategies, ensuring fair outcomes for consumers.
- Company: Join Klarna, a leading financial services provider with a commitment to innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with significant engagement with senior stakeholders and regulators.
- Why this job: Make a real impact in consumer finance while protecting vulnerable customers.
- Qualifications: Extensive experience in UK collections and strong leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
In this position, you will have end-to-end ownership of Klarna Financial Services UK’s collections, recoveries, arrears, and forbearance activities, accountable for strategy, controls, and the delivery of fair consumer outcomes. You will define, own, and execute UK early and late collections strategies, forbearance approaches, debt collection agency outsourcing under SYSC, and debt sale strategies to minimise losses while protecting vulnerable customers. You will act as the senior accountable owner for performance, conduct, and compliance, ensuring policies, routines, and controls remain aligned with UK regulatory requirements and Klarna’s values. As a Certified Function holder, you will lead regulatory engagement, governance, and incident management, representing KFSUK with senior management committees and the FCA, and ensuring robust oversight, escalation, and remediation across the full arrears lifecycle.
Who you are
- Significant senior-level experience in UK collections, recoveries, arrears, and forbearance within a regulated financial services environment
- Deep expertise in UK consumer credit regulation, conduct standards, and the delivery of good consumer outcomes, including protection of vulnerable customers
- Proven accountability for defining and owning collections, forbearance, and debt sale strategies, controls, and operational delivery
- Strong leadership experience with ownership of outsourced Debt Collection Agency arrangements, including SYSC governance, assurance, compliance oversight, and operational change management
- Extensive experience using analytics to drive strategy, performance management, incident detection, and loss minimisation decisions
- Demonstrated ability to act as a Certified Function holder, meeting fitness and propriety expectations and taking personal accountability for conduct and outcomes
- Proven experience engaging directly with senior stakeholders, governance committees, and regulators, including representing arrears and forbearance strategy to the FCA
Awesome to have
- Experience attending or reporting into audit, risk, compliance, or operations committees within a regulated entity
- Background in managing complex incidents, including detection, mitigation, reporting, and remediation
- Experience working in an international or matrixed organisation with UK regulatory accountability
- Familiarity with debt sale execution and portfolio-level loss optimisation
- Experience building and developing senior teams in collections or operations environments
Please include a CV in English.
Senior Analytics Manager - Collections & Recoveries in London employer: Klarna
Contact Detail:
Klarna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Analytics Manager - Collections & Recoveries in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those with experience in collections and recoveries. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on UK consumer credit regulations and conduct standards. We want you to showcase your expertise and how it aligns with Klarna’s values during those crucial conversations.
✨Tip Number 3
Don’t just wait for job alerts! Actively search for roles on our website and apply directly. This shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that keeps you fresh in the interviewer's mind and shows your enthusiasm for the role. We love seeing candidates who are genuinely interested!
We think you need these skills to ace Senior Analytics Manager - Collections & Recoveries in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Analytics Manager. Highlight your experience in collections, recoveries, and compliance, and don’t forget to showcase your leadership skills and any relevant regulatory knowledge.
Showcase Your Achievements: When writing your application, focus on your achievements rather than just listing responsibilities. Use specific examples that demonstrate how you've driven strategy and improved outcomes in previous roles.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We want to see your personality shine through, so let your passion for the role come across!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the info you need about the role there too!
How to prepare for a job interview at Klarna
✨Know Your Stuff
Make sure you brush up on UK consumer credit regulations and conduct standards. Be ready to discuss how you've applied these in your previous roles, especially in collections and recoveries. This shows you’re not just familiar with the rules but can also implement them effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing outsourced Debt Collection Agency arrangements. Talk about how you’ve driven operational change and ensured compliance oversight. This will demonstrate your capability to lead teams and manage complex situations.
✨Be Data-Driven
Since analytics play a big role in this position, come prepared with specific instances where you've used data to drive strategy or performance management. Discuss how your analytical skills have helped in incident detection or loss minimisation decisions.
✨Engage with Stakeholders
Think of examples where you've successfully engaged with senior stakeholders or governance committees. Highlight your experience representing strategies to regulators like the FCA. This will show your ability to communicate effectively and build relationships in a regulated environment.