At a Glance
- Tasks: Join Klarna as a Fraud Operations Specialist, tackling fraud cases and improving processes.
- Company: Klarna, a leading fintech company focused on innovation and excellence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and enhance your career in a fast-paced setting.
- Why this job: Make a real impact in fraud prevention while developing your skills in a dynamic environment.
- Qualifications: 3+ years in fraud operations with strong analytical and communication skills.
The predicted salary is between 40000 - 55000 £ per year.
As a Fraud Operations Specialist, you will be a key contributor to Klarna’s fraud operations, combining hands‑on casework with continuous improvement of how fraud is managed across the organization. You will work across consumer and partner fraud, handling cases with accuracy and consistency while maintaining deep operational expertise that supports the team as an internal centre of excellence. In this position, you will identify inefficiencies, elevate risks, and contribute to improving processes, tooling, and ways of working. You will collaborate with internal teams and vendor partners, validate operational changes through hands‑on casework, and share insights that strengthen fraud prevention, detection, and investigation strategies.
Who You Are
- At least 3 years of experience in fraud operations within fintech, payments, or a similar environment
- Strong understanding of fraud typologies across consumer and/or partner fraud
- Experience handling cases end‑to‑end with a high level of accuracy and consistency
- Ability to identify operational gaps, inconsistencies, and risks, and proactively raise them
- Experience working with fraud tooling and case management systems across automated and manual workflows
- Analytical mindset, with the ability to identify patterns and translate them into actionable insights
- Clear communicator, able to document processes, decision rationale, and share insights with stakeholders
- Self‑directed and reliable, with the ability to manage workload and adapt in a fast‑changing environment
Awesome to Have
- Experience working with outsourced vendor operations, including quality monitoring and feedback loops
- Experience contributing to SOP creation, maintenance, and operational documentation
- Experience participating in calibrations, quality checks, or training initiatives
- Exposure to cross‑functional collaboration with product, compliance, or risk teams
- Relevant certification such as CFE (Certified Fraud Examiner) or equivalent
Please include a CV in English.
Fraud Operations Specialist in London employer: Klarna
Klarna is an exceptional employer that fosters a dynamic and collaborative work culture, particularly for the Fraud Operations Specialist role. With a strong emphasis on employee growth and continuous improvement, Klarna offers opportunities to enhance your skills in fraud management while working alongside talented professionals in a fast-paced fintech environment. The company's commitment to innovation and operational excellence ensures that you will be part of a team that values your insights and contributions, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Operations Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech and fraud operations space. Use LinkedIn to connect with current Klarna employees or others in similar roles. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your fraud knowledge. Be ready to discuss specific fraud cases you've handled and how you improved processes. Show us your analytical mindset and how you can spot patterns in data!
✨Tip Number 3
Don’t just focus on your experience; highlight your soft skills too! Being a clear communicator is key in this role, so practice explaining complex ideas simply. We want to see how you can share insights with stakeholders effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining Klarna. Don’t forget to tailor your CV to highlight your relevant experience in fraud operations!
We think you need these skills to ace Fraud Operations Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in fraud operations, especially within fintech or payments. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements and relevant projects!
Showcase Your Analytical Skills:Since this role requires an analytical mindset, include examples of how you've identified patterns or inefficiencies in past roles. We love seeing how you’ve turned insights into actionable improvements!
Communicate Clearly:As a Fraud Operations Specialist, clear communication is key. When writing your application, ensure that your processes and decision-making rationale are easy to understand. We appreciate straightforward and concise explanations!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar. Plus, you can explore more about Klarna while you're there!
How to prepare for a job interview at Klarna
✨Know Your Fraud Typologies
Make sure you brush up on the different fraud typologies relevant to consumer and partner fraud. Being able to discuss specific examples and how you've handled them in the past will show your expertise and understanding of the field.
✨Demonstrate Your Analytical Skills
Prepare to showcase your analytical mindset by discussing how you've identified patterns in fraud cases before. Bring examples of how you translated those insights into actionable strategies that improved processes or reduced risks.
✨Familiarise Yourself with Tools
Since experience with fraud tooling and case management systems is crucial, make sure you’re familiar with the tools mentioned in the job description. If you’ve used similar systems, be ready to explain how you leveraged them to enhance your workflow.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. You’ll need to document processes and share insights with stakeholders, so being a clear communicator will set you apart. Consider preparing a few key points about your previous experiences to illustrate your communication skills.
