At a Glance
- Tasks: Join Klarna to tackle fraud with hands-on casework and improve operational processes.
- Company: Klarna, a leading fintech company focused on innovation and excellence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and contribute to exciting projects in a fast-paced setting.
- Why this job: Make a real impact in fraud prevention while developing your skills in a dynamic environment.
- Qualifications: 3+ years in fraud operations with strong analytical and communication skills.
The predicted salary is between 40000 - 50000 € per year.
As a Fraud Operations Specialist, you will be a key contributor to Klarna’s fraud operations, combining hands‑on casework with continuous improvement of how fraud is managed across the organization. You will work across consumer and partner fraud, handling cases with accuracy and consistency while maintaining deep operational expertise that supports the team as an internal centre of excellence.
In this position, you will identify inefficiencies, elevate risks, and contribute to improving processes, tooling, and ways of working. You will collaborate with internal teams and vendor partners, validate operational changes through hands‑on casework, and share insights that strengthen fraud prevention, detection, and investigation strategies.
Who You Are
- At least 3 years of experience in fraud operations within fintech, payments, or a similar environment
- Strong understanding of fraud typologies across consumer and/or partner fraud
- Experience handling cases end‑to‑end with a high level of accuracy and consistency
- Ability to identify operational gaps, inconsistencies, and risks, and proactively raise them
- Experience working with fraud tooling and case management systems across automated and manual workflows
- Analytical mindset, with the ability to identify patterns and translate them into actionable insights
- Clear communicator, able to document processes, decision rationale, and share insights with stakeholders
- Self‑directed and reliable, with the ability to manage workload and adapt in a fast‑changing environment
Awesome to Have
- Experience working with outsourced vendor operations, including quality monitoring and feedback loops
- Experience contributing to SOP creation, maintenance, and operational documentation
- Experience participating in calibrations, quality checks, or training initiatives
- Exposure to cross‑functional collaboration with product, compliance, or risk teams
- Relevant certification such as CFE (Certified Fraud Examiner) or equivalent
Please include a CV in English.
Fraud Operations Specialist employer: Klarna
Klarna is an exceptional employer that fosters a dynamic and collaborative work culture, particularly for the Fraud Operations Specialist role. With a strong emphasis on employee growth and continuous improvement, Klarna offers unique opportunities to enhance your skills in fraud management while working alongside talented professionals in a fast-paced fintech environment. The company's commitment to innovation and operational excellence ensures that you will play a vital role in shaping effective fraud prevention strategies, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech and fraud operations space on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your fraud knowledge. Be ready to discuss specific cases you've handled and how you identified risks or inefficiencies. Show them you’re not just a candidate, but a problem-solver!
✨Tip Number 3
Don’t forget to showcase your analytical skills! Bring examples of how you’ve used data to improve processes or detect fraud patterns. This will highlight your expertise and make you stand out from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Klarna. Let’s get you that Fraud Operations Specialist role!
We think you need these skills to ace Fraud Operations Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in fraud operations, especially within fintech or payments. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Analytical Skills:As a Fraud Operations Specialist, you'll need an analytical mindset. Use your application to demonstrate how you've identified patterns and translated them into actionable insights in previous roles. We love seeing those problem-solving skills in action!
Communicate Clearly:Your ability to document processes and share insights is crucial. Make sure your application is clear and concise, reflecting your communication skills. We appreciate straightforwardness, so keep it simple and to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can explore more about Klarna while you’re at it!
How to prepare for a job interview at Klarna
✨Know Your Fraud Typologies
Make sure you brush up on the different fraud typologies relevant to consumer and partner fraud. Being able to discuss specific examples from your experience will show that you have the hands-on knowledge they’re looking for.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical mindset by discussing how you've identified patterns in past cases. Bring examples of how you translated those insights into actionable strategies, as this is crucial for the role.
✨Familiarise Yourself with Tools
Get comfortable with the fraud tooling and case management systems mentioned in the job description. If you’ve used similar tools before, be ready to talk about your experience and how it can benefit their operations.
✨Communicate Clearly
Practice articulating your thought process and decision-making rationale. Clear communication is key, so think about how you can document processes and share insights effectively with stakeholders during the interview.
