At a Glance
- Tasks: Lead and evolve fraud operations, ensuring quality and efficiency in processes.
- Company: Join Klarna, a leading fintech company focused on innovation and growth.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Collaborative environment with opportunities to work with cutting-edge fraud tooling.
- Why this job: Make a real impact in fraud prevention while leading a dynamic team.
- Qualifications: 5+ years in fraud operations with strong leadership and process improvement skills.
The predicted salary is between 60000 - 80000 £ per year.
As Fraud Operations Lead, you sit at the intersection of operational execution and fraud intelligence, shaping how fraud operations evolve as Klarna scales. You are responsible for improving how teams, processes, and tools work together to deliver efficient, high-quality outcomes across consumer and partner fraud. This position combines leadership with hands-on expertise, ensuring strong ownership of operational quality while continuously advancing how work is performed.
What You Will Do
- You will own and evolve Klarna’s fraud operations framework, leading a team of specialists while maintaining hands-on involvement to ensure strong process understanding and quality.
- You will work closely with external vendors while retaining internal expertise, enabling the team to validate workflows, support during operational peaks, and continuously improve performance.
- By identifying inefficiencies and optimizing processes, you will increase consistency and effectiveness across operations.
- You will act as the bridge between fraud operations and the broader fraud function, including prevention, detection, and investigation, ensuring that operational insights inform strategy and that evolving priorities are translated into scalable processes.
Who You Are
- 5+ years of experience in fraud operations within fintech, payments, or a similar environment.
- Proven experience managing teams while contributing to hands-on operational work.
- Strong experience in process improvement, with the ability to identify inefficiencies and implement scalable solutions.
- Familiarity with fraud tooling, case management systems, and both manual and automated workflows.
- Data-driven mindset with experience defining KPIs and using insights to guide decisions.
- Ability to collaborate effectively with cross-functional stakeholders including Product, Tech, Risk, and Compliance.
- Experience working with external vendors, including performance monitoring and relationship management.
- Strong communication skills with the ability to engage stakeholders at different levels.
Awesome to have
- Certification such as Certified Fraud Examiner (CFE) or equivalent.
- Experience in outsourcing or vendor-managed operations environments.
- Exposure to fraud prevention, detection, or investigation functions.
- Experience influencing tooling or automation improvements.
- Background in scaling operations in a high-growth environment.
Fraud Operations Lead employer: Klarna
Klarna is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. As a Fraud Operations Lead, you will benefit from a supportive environment that prioritises employee growth through continuous learning opportunities and hands-on leadership experience. Located in a vibrant tech hub, Klarna offers unique advantages such as access to cutting-edge tools and a diverse team, ensuring that your contributions directly impact the evolution of fraud operations in a rapidly scaling organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Operations Lead
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech and fraud operations space on LinkedIn. Join relevant groups and engage in discussions. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of fraud tooling and case management systems. Be ready to discuss how you've improved processes in past roles. Show them you’re not just a leader but also someone who gets their hands dirty!
✨Tip Number 3
When you apply, make sure to highlight your data-driven mindset. Talk about specific KPIs you've defined and how they’ve influenced your decisions. This will show potential employers that you can bring valuable insights to their team.
✨Tip Number 4
Don’t forget to check out our website for job openings! We’re always looking for talented individuals who can help us shape the future of fraud operations. Apply directly through our site to stand out from the crowd!
We think you need these skills to ace Fraud Operations Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in fraud operations and any leadership roles you've had. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you’ve improved processes or led teams to success in previous roles. We love a good success story!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're passionate about fraud operations and how your background makes you a perfect fit for the role. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Klarna
✨Know Your Fraud Operations Inside Out
Make sure you have a solid understanding of fraud operations, especially in fintech and payments. Brush up on the latest trends and tools in fraud detection and prevention, as well as any relevant case studies that showcase your hands-on experience.
✨Showcase Your Leadership Skills
Prepare to discuss your experience managing teams and how you've contributed to operational work. Think of specific examples where you've led a team through challenges or improved processes, and be ready to explain your approach to fostering collaboration.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to fraud operations. Be prepared to share how you've used data insights to drive decisions and improve operational efficiency in your previous roles.
✨Engage with Stakeholders
Think about how you've collaborated with cross-functional teams in the past. Prepare examples that highlight your communication skills and ability to engage stakeholders at different levels, especially when it comes to implementing scalable solutions.
