At a Glance
- Tasks: Provide top-notch admin support in a fast-paced car dealership environment.
- Company: Join a friendly, family-run business with a young and dynamic team.
- Benefits: Enjoy 28 days holiday, life insurance, staff discounts, and profit-sharing.
- Other info: Opportunities for progression and recognition at annual awards.
- Why this job: Be part of a supportive team where your contributions truly matter.
- Qualifications: 3+ years admin experience in a dealership and strong communication skills.
The predicted salary is between 24000 - 27000 £ per year.
Hours: Monday-Friday, 08:30 - 17:30 (1hr Lunch)
Location: Ashton Under Lyne
Overview: Our Client is recruiting for an experienced administrator to join their team at Ashton-under-Lyne, a person who is well experienced in administration within a car dealership, with working knowledge of the Kerridge DMS, AFRL, and all associated processes. You will be processing around 20 deals or more per week, and therefore excellent organisational and time management skills are required, along with the ability to remain calm under pressure.
Responsibilities:
- Have minimum 3 years previous experience in this role within a dealership
- Provide excellent administrative support, both to colleagues and to customers over the phone
- Have a good working knowledge of Kerridge (or similar), Main Dealer and AFRL systems and processes
- Be an excellent team-player, well organised, show excellent attention to detail, and be computer-literate with Word/Excel
- Have excellent communication skills and good telephone manner, as one of the requirements is to answer incoming calls
- Be enthusiastic and self-motivated with a professional attitude to colleagues and customers alike
Benefits:
- Join a young and forward thinking team with the opportunity of progression for all within a family owned and run business
- A friendly, knowledgeable and motivated work environment in a family-run company
- Initial 28 days holiday (including bank holidays), increasing with length of service
- Life insurance and contributory auto-enrolment pension
- Staff discounts and preferential rates on everything we sell
- Complimentary employee benefits scheme, including childcare vouchers
- Full inclusion in profit-share scheme
- An invitation to contribute to the future of the company at regular think tanks and our annual company meeting
- The opportunity to be rewarded for being a top performer and/or team player at their annual Appy Awards
Branch Administrator in Ashton-under-Lyne employer: Klarity Personnel
Join a dynamic and supportive team at our family-owned dealership in Ashton-under-Lyne, where your administrative expertise will be valued and rewarded. With a focus on employee growth, we offer a friendly work environment, competitive benefits including profit-sharing, and opportunities for progression within the company. Experience a workplace that encourages collaboration and innovation, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Administrator in Ashton-under-Lyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Klarity Personnel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Klarity Personnel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Branch Administrator in Ashton-under-Lyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Klarity Personnel:Your cover letter is your chance to shine! Tell us why you want to work at Klarity Personnel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Klarity Personnel!
How to prepare for a job interview at Klarity Personnel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
