At a Glance
- Tasks: Lead hotel operations, ensuring guest satisfaction and revenue targets are met.
- Company: Join the Klarent Hospitality Group, known for rewarding hard work and commitment.
- Benefits: Cash incentives, free meals, discounted stays, and personal development opportunities.
- Other info: Dynamic role with opportunities for career progression and personal development.
- Why this job: Make a real impact in hospitality while growing your career in a supportive environment.
- Qualifications: Passionate, team-oriented, and resilient individuals with excellent organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Responsibilities
- As Operations Manager, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and guest satisfaction targets.
- Work in conjunction with the General Manager / Deputy General Manager to actively manage key property issues (including capital projects; customer service; refurbishment).
- Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals.
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded.
- Respond to audits that are completed by the company to ensure continual improvement is achieved.
- Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations.
- Comply and exceed hotel and company Service Standards.
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action.
- Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company.
- Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
- Hold regular briefings and communication meetings with the HOD team.
Qualifications
- Passionate and willingness to learn.
- Positive attitude and someone who makes our guests smile.
- Genuinely friendly and caring.
- Enjoys working as part of a team.
- Ambitious and hard working.
- Excellent standards.
- Good organisational / time management skills.
- Resilient, creativity, able to multitask and can work under pressure.
- Ability to work morning, afternoon/evening, and weekends.
- Able to deliver exceptional customer experiences all the time.
Location
Doubletree by Hilton Southampton, Bracken Place, Chilworth, Southampton, Hampshire, SO16 3RB.
Benefits
- £250, up to £1000 cash incentives when referring a friend to come and join our team – T&C's apply.
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift.
- Sales incentives and initiative rewards.
- Discounted / Free use of leisure facilities – "Hotel specific".
- Free Car Parking – "Hotel specific".
- Stays in our hotels at discounted prices or even free stays in our hotels as one of our rewards & recognition incentives.
- Opportunities for your personal development within the Hotel Group Brand Portfolio.
- Fully funded apprenticeships – T&C's apply.
- Annual Holidays entitlements inclusive of Bank Holidays.
- Opportunity to buy additional holiday entitlements.
- Pension enrolment.
Operations Manager employer: KLARENT HOSPITALITY
At Klarent Hospitality Group, we are dedicated to fostering a supportive and rewarding work environment for our employees. As an Operations Manager at the Doubletree by Hilton Southampton, you will benefit from extensive personal development opportunities, competitive incentives, and a culture that values hard work and commitment. With perks like discounted hotel stays, free meals during shifts, and recognition for long service, we ensure that our team members feel valued and motivated to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Klarent Hospitality Group on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your passion for hospitality aligns with our mission to exceed guest expectations. We love candidates who are genuinely excited about making guests smile!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and operational management. We want to hear about your experiences in managing teams and achieving targets, so be ready to share specific examples!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows us that you’re genuinely interested in the role and the company.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your leadership abilities, operational management experience, and any relevant achievements that show you can exceed targets.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and how your positive attitude and team spirit make you a perfect fit for our hotel. Don’t forget to mention why you want to join the Klarent Hospitality Group!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage operations effectively. Use numbers and examples to illustrate how you've improved guest satisfaction or exceeded revenue targets in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at KLARENT HOSPITALITY
✨Know Your Stuff
Before the interview, make sure you understand the hotel’s operations and the specific responsibilities of the Operations Manager role. Familiarise yourself with the Klarent Hospitality Group Brand Portfolio and be ready to discuss how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As an Operations Manager, effective leadership is key. Prepare examples from your past experiences where you successfully led a team, managed conflicts, or improved guest satisfaction. This will demonstrate your ability to inspire and guide the hotel management team.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of scenarios where you had to manage budgets, respond to audits, or improve service standards, and be prepared to explain your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the hotel's strategic goals, team dynamics, or how they measure success in guest satisfaction. This shows your genuine interest in the role and helps you gauge if the hotel is the right fit for you.
