Night Receptionist

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.,

Responsibilities

• As Night Receptionist, you will provide night‑hour reception services for guests to contribute to an overall exceptional experience from check‑in through check‑out.
• Complete audits, as required.
• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses, when required, and assist with the Night Team\’s training and development efforts.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities.
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.
• Assist other departments, as necessary.

Qualifications & Skills

• Passionate and willingness to learn.
• Positive attitude and someone who makes our guests smile.
• Genuinely friendly and caring.
• Enjoys working as part of a team.
• Ambitious and hard working.
• Excellent standards.
• Good organisational / time management skills.
• Resilient, creativity, able multitask and can work under pressure.
• Work with the company brand standards.
• Ability to work morning, afternoon/evening, and weekends.
• Able to deliver exceptional customer experiences all the time.

About the Hotel

Located in the heart of England, just off the M6, you\’ll find our DoubleTree by Hilton Coventry hotel. Newly refurbished and welcoming, this modern hotel is a top choice for business travellers, convention attendees and families. Savor our signature, warm chocolate chip cookie and enjoy the various amenities designed for a comfortable stay. Unwind in a spacious guest room with complimentary WiFi access, an LCD TV, tea and coffee making facilities and 24‑hour room service. Upgrade to a deluxe room to enjoy extra perks including fluffy bathrobes, slippers, Nespresso coffee machine and a one‑hour extended check out. Opt for a suite with more space, premium bathroom amenities, late check‑out and mineral waters awaiting your arrival. Ask our friendly team about the accessible and connecting rooms. Relax at our LivingWell Spa with a personalized beauty treatment, aqua class, steam or leisurely lap swim. Business meetings for all sizes are easy to plan and manage with our refreshed conference space for up to 600 guests and available on‑site parking. Stop by The Larder Bar for your morning Starbucks coffee, a business lunch or a late night drink. Sit a while at our on‑site restaurant, The Larder, serving British cuisine with a contemporary twist. Experience post‑war charm enhanced with retro‑styling of a country house pantry.

Benefits

• £250, up to £1000 cash incentives when referring a friend to come and join our team – T&C\’s apply.
• Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up.
• Meals provided whilst on shift.
• Sales incentives and initiative rewards.
• Discounted / free use of leisure facilities – \”Hotel specific\”.
• Free car parking – \”Hotel specific\”.
• Stays in our hotels at discounted prices.
• Even free stays in our hotels as one of our rewards & recognition incentives.
• Opportunities for your personal development within the Hotel Group Brand Portfolio.
• Fully funded apprenticeships – T&C\’s apply.
• Annual holidays entitlements inclusive of bank holidays.
• Opportunity to buy additional holiday entitlements.
• Pension enrolment.