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- Tasks: Assist guests during night hours, handling luggage and ensuring exceptional service.
- Company: Join the Klarent Hospitality Group, known for rewarding hard work and commitment.
- Benefits: Earn cash incentives, enjoy free meals, and discounted hotel stays.
- Why this job: Be part of a friendly team, making guests smile while developing your skills.
- Qualifications: Positive attitude, teamwork skills, and a passion for customer service.
- Other info: Great location near Southampton with opportunities for personal development.
Overview
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Responsibilities
- As Night Porter, you will offer night-hour assistance, including luggage handling and package deliveries, to guests in order to create an exceptional experience from check-in through check-out.
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Assist Guests with luggage and other requests, as necessary.
- Deliver guest mail, newspapers and express check out bills to rooms.
- Demonstrate a high level of customer service at all times.
- Collect room service/ breakfast cards.
- Assist Night Management with fire management, walks.
- Enhance fire procedures and be able to react, in case of an emergency.
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
- Attend appropriate training courses, when required, and assist with the Night Team\’s training and development efforts.
- Demonstrate current knowledge of hotel products, service s, pricing and policies, as well as knowledge of the local area.
- Assist and support other departments, as necessary.
- Passionate and willingness to learn.
- Positive attitude and someone who makes our guests smile.
- Genuinely friendly and caring.
- Enjoys working as part of a team and has the ability to work on your own.
- Ambitious and hardworking.
- Excellent standards and able to follow the Company\’s Brand Standards.
- Good organisational / time management skills.
- Resilient, creativity, able multitask and can work under pressure.
- Ability to work evening, and weekends.
- Able to deliver exceptional customer experiences all the time.
Location
DoubleTree by Hilton Southampton, Bracken Place, Chilworth, Southampton, Hampshire, SO16 3RB, Located just outside the city centre, minutes from the M3 and M27 motorways, DoubleTree by Hilton Southampton offers easy access to plenty of activities. Set sail on a cruise from Southampton docks, take the family for a fun day out at Paultons Park or visit Marwell Zoo. We are just minutes from Southampton Airport and two large train stations, making getting around the city easy. Take in the fresh country air when you visit the beautiful New Forest from your base in Southampton, the closest city to the forest.
Benefits
Rewards your hard work by offering you the below team benefits when you join us:
- £250, up to £1000 cash incentives when referring a friend to come and join our team – T&C\’s apply.
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift.
- Sales incentives and initiative rewards.
- Discounted / Free use of leisure facilities – \”Hotel specific\”.
- Free Car Parking – \”Hotel specific\”.
- Stays in our hotels at discounted prices or
- Even free stays in our hotels as one of our rewards & recognition incentives.
- Opportunities for your personal development within the Hotel Group Brand Portfolio.
- Fully funded apprenticeships – T&C\’s apply.
- Annual Holidays entitlements inclusive of Bank Holidays.
- Opportunity to buy additional holiday entitlements.
- Pension enrolment.
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Night Porter employer: KLARENT HOSPITALITY
Contact Detail:
KLARENT HOSPITALITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Get to know the company! Research Klarent Hospitality Group and their values. When you show genuine interest in their brand during interviews, it’ll set you apart from other candidates.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. A friendly chat can lead to insider tips or even a referral that could land you the job!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills and how you can contribute to the Night Porter role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you can make our guests smile.
Tailor Your Application: Make sure to tailor your application to the Night Porter role. Highlight any relevant experience you have, especially in customer service or hospitality, and connect it back to what we’re looking for in this position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your skills and experiences!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Klarent Hospitality Group!
How to prepare for a job interview at KLARENT HOSPITALITY
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Porter. Familiarise yourself with tasks like luggage handling, guest assistance, and emergency procedures. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
As a Night Porter, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your friendly attitude and ability to handle queries efficiently, as this will resonate well with the interviewers.
✨Be Ready for Situational Questions
Expect questions about how you'd handle specific situations, such as a guest complaint or an emergency scenario. Think through your responses beforehand, focusing on your problem-solving skills and ability to stay calm under pressure. This will showcase your resilience and creativity.
✨Demonstrate Your Team Spirit
The role requires working both independently and as part of a team. Be prepared to discuss how you collaborate with others and support your colleagues. Share examples of teamwork from previous jobs, emphasising your positive attitude and willingness to learn.