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- Tasks: As a Night Auditor, you'll provide exceptional night reception services and complete audits efficiently.
- Company: Join Klarent Hospitality, operating top hotels across the UK and Ireland, focused on growth and talent development.
- Benefits: Enjoy cash incentives, free meals, discounted hotel stays, and opportunities for personal development.
- Why this job: Be part of a friendly team, enhance guest experiences, and grow in a supportive environment.
- Qualifications: Passion for customer service, IT proficiency, and a positive attitude are essential; previous experience is a plus.
- Other info: Flexible shifts from 22.30 to 07.00; perfect for students seeking night work.
The predicted salary is between 22000 - 30000 £ per year.
Location: Mercure Exeter Southgate Hotel, Exeter
Contract type: Permanent
Hours: Full Time
Shift pattern: 22.30 to 07.00
Posted date: 29/01/2025
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
- Rewards your hard work by offering you the below team benefits when you join us:
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Stays in our hotels at discounted prices or even free stays in our hotels as one of our rewards & recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Previous experience in a customer-focused industry
- Competent level of IT proficiency
- Ambitious and hard working
- Good communication and excellent grooming standards
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
Klarent Hospitality are recruiting for a Night Auditor. We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
The Role:
- As Night Auditor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
- Complete audits, as required in a timely manner
- A Night Auditor contributes to the first impressions of our Guests
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out
- Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and/or other departments
- Ensure that the night porter checklist is complete
- Always demonstrate a high level of customer service
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
The 4-star Mercure Exeter Southgate Hotel is supremely located in the heart of Exeter; the contemporary 4-star hotel is in walking distance to all the main attractions within the city centre. There are flexible dining options suiting all tastes and occasions whether you are coming for business or for leisure. The hotel has a spa facility, with an indoor heated pool, sauna and fitness room. In the in-site restaurant Gate House, the Chef welcomes you with contemporary British cuisine including locally sourced meat dishes and fresh seafood. In the lounge bar and terrace, guests enjoy a light meal and fresh drinks. The hotel is a perfect place for short breaks, easily accessible and caters to disabled guests and young children.
Night Auditor employer: KLARENT HOSPITALITY
Contact Detail:
KLARENT HOSPITALITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the Mercure Exeter Southgate Hotel's offerings, such as dining options and leisure facilities, will help you engage confidently with guests and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Highlight your customer service skills. As a Night Auditor, you'll be the first point of contact for guests at night, so showcasing any previous experience in customer-focused roles can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your IT proficiency. Since the role involves using front of house equipment and property management systems, being ready to talk about your technical skills and any relevant software experience will be beneficial.
✨Tip Number 4
Demonstrate your teamwork abilities. The Night Auditor position requires collaboration with the Night Manager and Night Team, so sharing examples of how you've successfully worked in a team environment can strengthen your application.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Auditor position. Tailor your application to highlight relevant experiences and skills that match what Klarent Hospitality is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or hospitality. Highlight any specific achievements or roles that demonstrate your ability to provide exceptional customer experiences.
Write a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your willingness to learn. Mention how your positive attitude and teamwork skills align with the company’s values and how you can contribute to their success.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Night Auditor role.
How to prepare for a job interview at KLARENT HOSPITALITY
✨Show Your Passion for Customer Service
As a Night Auditor, you'll be the face of the hotel during the night shift. Make sure to express your enthusiasm for providing exceptional customer service and how you enjoy making guests feel welcome and valued.
✨Demonstrate Your IT Proficiency
Since the role requires a competent level of IT skills, be prepared to discuss your experience with front of house equipment and property management systems. Highlight any relevant software you've used in previous roles.
✨Prepare for Situational Questions
Expect questions about how you would handle specific guest scenarios or complaints. Think of examples from your past experiences where you successfully resolved issues or provided outstanding service.
✨Familiarise Yourself with the Hotel
Research the Mercure Exeter Southgate Hotel and its amenities. Knowing details about the hotel’s services, room categories, and local attractions will show your genuine interest in the position and help you stand out.
