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- Tasks: Deliver top-notch customer service and manage late check-ins with a friendly approach.
- Company: Join a vibrant team in the fast-paced hospitality industry.
- Benefits: Enjoy discounts, learning opportunities, and free leisure club access.
- Other info: Great career progression and fun social events await you!
- Why this job: Be part of a dynamic environment where your contributions truly matter.
- Qualifications: Previous receptionist experience and strong communication skills are a must.
The predicted salary is between 20000 - 25000 £ per year.
An exciting opportunity to work in a dynamic team in a fast‑paced hospitality environment.
Responsibilities:
- To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
- Welcome and check‑in late arrivals with warmth and efficiency.
- Handle guest enquiries and issues promptly and professionally.
- Complete nightly audit procedures and prepare reports for management.
Qualifications:
- Previous experience in a receptionist or front‑of‑house role (hotel experience preferred).
- Ability to work independently and in a team.
- Confident communicator.
- Strong attention to detail and ability to multi‑task.
- Confident using booking systems and Microsoft Office platforms.
Benefits:
- Amazing discounts on food, drink and accommodation throughout the group.
- Huge opportunities for learning, development and progression.
- Excellent rates for friends and family.
- Employee Assistance Program.
- Free use of the Leisure Club where applicable.
- Long Service Awards.
- Recognition Awards.
- Refer a Friend Bonus.
- Annual social events.
- Free parking where applicable.
- Staff meals on duty.
- Uniform provided.
Night Receptionist in Guildford employer: KLARENT HOSPITALITY
Contact Detail:
KLARENT HOSPITALITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist in Guildford
✨Tip Number 1
Network like a pro! Reach out to friends or former colleagues in the hospitality industry. They might know of openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Practice your customer service skills! Since the Night Receptionist role is all about delivering excellent service, consider role-playing common scenarios with a friend. This will help you feel more confident during interviews.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with booking systems and Microsoft Office if you haven't already. Being able to demonstrate your proficiency can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role!
We think you need these skills to ace Night Receptionist in Guildford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering excellent customer service. We want to see how you've gone above and beyond for guests in previous roles, especially in a fast-paced environment like hospitality.
Be Warm and Welcoming: Since you'll be the first point of contact for late arrivals, let your personality shine through! Use your application to convey your friendly and approachable nature, as this is key to making guests feel at home.
Detail Your Experience: Don’t forget to mention any relevant experience you have in receptionist or front-of-house roles. We love seeing how your past roles have prepared you for this position, so be specific about your responsibilities and achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our dynamic team!
How to prepare for a job interview at KLARENT HOSPITALITY
✨Know the Company
Before your interview, take some time to research the hospitality group. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Receptionist, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved an issue efficiently. This will demonstrate your ability to handle guest enquiries and issues professionally.
✨Practice Common Interview Questions
Think about the typical questions you might face, such as how you would handle a difficult guest or manage multiple tasks at once. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
Even though it’s a night position, first impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously. It shows respect for the interviewers and the role you’re applying for.