Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Front Office team, ensuring exceptional guest experiences and high operational standards.
- Company: Join Klarent Hospitality, a company dedicated to rewarding hard work and fostering personal development.
- Benefits: Enjoy cash incentives, free meals, discounted hotel stays, and fully funded apprenticeships.
- Why this job: Be part of a vibrant team that values positivity, growth, and customer satisfaction.
- Qualifications: Experience in managing teams, excellent communication skills, and familiarity with hotel operations required.
- Other info: Flexible working hours including mornings, evenings, and weekends; ideal for students seeking experience.
The predicted salary is between 30000 - 42000 £ per year.
Location: Hilton Edinburgh Carlton, Edinburgh
Contract type: Permanent
Hours: Full Time
Posted date: 20/12/2024
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Stays in our hotels at discounted prices or free stays in our hotels as one of our rewards & recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Experience of managing people and developing people
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
- Front Office supervisory experience in the hotel, leisure, and/or retail sector
- High level of commercial awareness and sales capabilities
- Familiar with Property Management Systems On Q
- Have branded hotel experience, who has rooms & F&B experience
Klarent Hospitality are recruiting for a Front Office Manager. We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
The Role:
- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Monitor staffing levels to meet cover business demands
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
Front Office Manager employer: KLARENT HOSPITALITY
Contact Detail:
KLARENT HOSPITALITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the Hilton brand and its values. Understanding their commitment to customer service and guest satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Hilton Edinburgh Carlton. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your knowledge of Property Management Systems, particularly On Q. Being able to discuss your familiarity with these systems will demonstrate your readiness for the role.
✨Tip Number 4
Prepare examples of how you've successfully managed teams and improved guest satisfaction in previous roles. Specific anecdotes will showcase your leadership skills and ability to deliver exceptional customer experiences.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office management, customer service, and team leadership. Use specific examples that demonstrate your ability to manage a department and improve guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention your familiarity with Property Management Systems and any branded hotel experience you have, as these are key for this position.
Highlight Leadership Skills: In your application, emphasise your leadership and interpersonal skills. Provide examples of how you've successfully managed teams and improved performance, as well as your ability to handle Profit and Loss accounts.
Showcase Customer Experience Focus: Demonstrate your commitment to delivering exceptional customer experiences. Include anecdotes or metrics that illustrate how you've enhanced guest satisfaction in previous roles, which is crucial for the Front Office Manager position.
How to prepare for a job interview at KLARENT HOSPITALITY
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on training and development, as well as how you've handled performance issues.
✨Understand the Hotel's Brand and Values
Familiarise yourself with the Hilton Edinburgh Carlton's brand and values. Be ready to discuss how you can embody these values in your role and contribute to the hotel's reputation for exceptional customer service.
✨Highlight Your Sales Experience
Since maximising room occupancy and promoting hotel services is key, be prepared to talk about your previous sales experience. Share specific strategies you've used to increase sales and improve guest satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role and how you would address them, particularly in relation to guest satisfaction and team management.
