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- Tasks: Join us as a Food & Beverage Operative, delivering top-notch customer service in various settings.
- Company: Klarent Hospitality is dedicated to rewarding hard work and fostering personal development.
- Benefits: Enjoy cash incentives, free meals, discounted hotel stays, and opportunities for personal growth.
- Why this job: Be part of a friendly team that values your contributions and offers a vibrant work culture.
- Qualifications: A positive attitude, good communication skills, and a passion for customer service are essential.
- Other info: Flexible shifts available; perfect for students looking to gain experience in hospitality.
Location: Hilton Edinburgh Carlton, Edinburgh
Contract type: Casual
Hours: Part Time
Shift pattern: 5 days from 7
Posted date: 06/02/2025
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
- Long service recognition
- Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Stays in our hotels at discounted prices or even free stays in our hotels as one of our rewards & recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
Does the below sound like you?
- Passionate and willing to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Good organisational / time management skills
- Resilient, creative, able to multitask and can work under pressure
- Good command of English language to enable communication with the team
- Good communication and excellent grooming standards
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
Is the Food & Beverage Assistant role for you? Do you have the skill set and experience to take on this role? Then what’s stopping you?
Klarent Hospitality are recruiting for a Food & Beverage Operative. We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
The Role: Food & Beverage Operative supports their team in delivering exceptional customer service. Your working areas may vary i.e., F&B Operative may work in the Bar, Restaurant, Breakfast, Room Service and/or Conference and Events.
You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience.
- Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
- Have a visible presence within your working area
- Ensure that all customer requests and queries are responded to promptly and effectively
- Able to learn from points of complaints to enhance future customer service
- Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction
- Have a good insight knowledge of hotel and the hotel’s products
Food & Beverage Operative employer: KLARENT HOSPITALITY
Contact Detail:
KLARENT HOSPITALITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Operative
✨Tip Number 1
Familiarise yourself with the Hilton Edinburgh Carlton and its offerings. Knowing the menu, special events, and the hotel's unique features will help you stand out during your interview and show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock scenario. This will help you articulate how you would handle various situations, especially when it comes to guest complaints or requests.
✨Tip Number 3
Network with current or former employees of Klarent Hospitality. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. Since the role requires working various shifts, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Food & Beverage Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food and beverage industry. Emphasise any customer service roles you've had, showcasing your ability to work under pressure and your positive attitude.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role. Mention specific skills that align with the job description, such as your organisational skills and ability to multitask, and express your enthusiasm for working at Hilton Edinburgh Carlton.
Showcase Your Communication Skills: Since good communication is key in this role, ensure your application demonstrates your command of the English language. Use clear and concise language, and consider including examples of how you've effectively communicated in previous roles.
Highlight Teamwork Experience: As the role requires working as part of a team, include examples from your past experiences where you successfully collaborated with others. This could be in a hospitality setting or any other job where teamwork was essential.
How to prepare for a job interview at KLARENT HOSPITALITY
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the food and beverage industry during the interview. Share any relevant experiences that highlight your passion for providing excellent customer service and making guests feel welcome.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, be prepared to discuss examples of how you've successfully collaborated with others in previous jobs. Highlight your ability to support colleagues and contribute to a positive work environment.
✨Prepare for Customer Service Scenarios
Anticipate questions about how you would handle specific customer service situations, such as dealing with complaints or ensuring guest satisfaction. Practising your responses can help you convey your problem-solving skills effectively.
✨Know the Company and Its Offerings
Research Klarent Hospitality and the Hilton Edinburgh Carlton before your interview. Familiarise yourself with their services, values, and any recent news. This knowledge will demonstrate your genuine interest in the company and the role.
