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- Tasks: Join us as a Food & Beverage Operative, delivering top-notch customer service in various settings.
- Company: Be part of the Klarent Hospitality Group, known for rewarding hard work and commitment.
- Benefits: Enjoy cash incentives, free meals, discounted hotel stays, and personal development opportunities.
- Why this job: This role offers a vibrant team culture and the chance to create memorable guest experiences.
- Qualifications: We're looking for passionate, friendly individuals with great communication skills and a positive attitude.
- Other info: Flexible hours available, including mornings, evenings, and weekends.
Location: Doubletree by Hilton Coventry, Coventry
Contract type: Casual
Hours: Part Time
Posted date: 19/12/2024
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Stays in our hotels at discounted prices
- Even free stays in our hotels as one of our rewards & recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
Does the below sound like you?
- Passionate and willing to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Good organisational / time management skills
- Resilient, creative, able to multitask and work under pressure
- Good command of English language to enable communication with the team
- Good communication and excellent grooming standards
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
Klarent Hospitality are recruiting for a Food & Beverage Operative. We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
The Role:
- Food & Beverage Operative supports their team in delivering exceptional customer service
- Your working areas may vary, i.e., F&B Operative may work in the: Bar, Restaurant, Breakfast, Room Service and/or Conference and Events
- You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
- Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
- Have a visible presence within your working area
- Ensure that all customer requests and queries are responded to promptly and effectively
- Able to learn from points of complaints to enhance future customer service
- Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction
- Have a good insight knowledge of hotel and the hotel’s products
Food & Beverage Operative employer: KLARENT HOSPITALITY
Contact Detail:
KLARENT HOSPITALITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Operative
✨Tip Number 1
Familiarise yourself with the Doubletree by Hilton brand and its values. Understanding their commitment to customer service and hospitality will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your passion for food and beverage service by discussing any relevant experiences or skills you have. Whether it's a part-time job, volunteer work, or even personal projects, demonstrating your enthusiasm can set you apart.
✨Tip Number 3
Network with current employees or those in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss how you handle customer complaints and ensure guest satisfaction. Having specific examples ready will demonstrate your problem-solving skills and ability to maintain a positive atmosphere, which is crucial for this role.
We think you need these skills to ace Food & Beverage Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food and beverage industry. Emphasise any customer service roles you've had, showcasing your ability to work under pressure and your positive attitude.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for hospitality and your willingness to learn. Mention specific qualities that align with the job description, such as being friendly, organised, and a team player.
Showcase Relevant Skills: In your application, clearly outline skills that are pertinent to the role, such as communication, time management, and multitasking. Provide examples of how you've demonstrated these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at KLARENT HOSPITALITY
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the food and beverage industry. Share any relevant experiences that highlight your passion for customer service and how you enjoy making guests feel welcome.
✨Demonstrate Team Spirit
Since this role involves working closely with others, be prepared to discuss examples of how you've successfully collaborated in a team. Highlight your ability to support colleagues and contribute to a positive work environment.
✨Prepare for Customer Service Scenarios
Think about potential customer service challenges you might face in this role. Be ready to discuss how you would handle complaints or difficult situations, showcasing your problem-solving skills and friendly approach.
✨Know the Company and Its Values
Research Klarent Hospitality and understand their commitment to exceptional customer service and employee development. Mention specific values or initiatives that resonate with you during the interview to show your alignment with their culture.
